Electronic Arts

About Us: EA Sports FC is at the forefront of interactive football entertainment, committed to delivering unparalleled experiences to our global community of fans. We are looking for a visionary leader to support the driver for higher quality of our player experiences, ensuring our games not only meet but exceed expectations on all our platforms.

Role Overview: The Director of Experiential Quality for EA Sports FC will work with senior production and creative leaders to ensure that all player experiences are meeting player expectations, validated through the research, large and small scale playtesting, competitive analysis and understanding the community. This role requires a strong focus on strategic thinking and a player-based, fan-centric approach to ensure every aspect of our game resonates deeply with players. You will champion the development of high-quality, engaging content on our across multiple platforms, including new platforms, PC and Console.

Key Responsibilities:

• Support the strategic planning and execution for new and current experiences within the EA Sports FC ecosystem. This involves understanding player needs and market trends to innovate and deliver compelling features and gameplay.
• Work closely with Product Management teams to translate player experience goals into actionable insights roadmaps and ensure the delivery of actionable insights back into the development process in a cohesive and streamlined manner.  
• Lead the integration and utilization of Machine Learning (ML) and Artificial Intelligence (AI) to enhance and optimize player experiences, ensuring cutting-edge engagement.
• Champion a rigorous, player-centric approach to quality, relying on several different inputs to help guide creative decision making including research, player sentiment and data for all decision-making regarding experiential quality. Champion a rigorous, player-centric quality approach by leveraging research, player sentiment, and data to guide every decision about experiential quality.
• Closely support execution and implementation of strategies designed to identify, acquire and engage new cohorts of players working with the Consumer Insights and the PX Research to expand the reach and appeal of EA Sports FC.
• Collaborate effectively with cross-functional Partnership teams and contribute significantly to the broader Product Center to align experiential quality initiatives with overall business and product objectives.

Qualifications:

• 10+ years of game product management, game production or game design experience, with at least 5 years in a senior leadership role.
• Deep understanding of design thinking, user experience, and systems-level product development.
• Influence-oriented. Excel at collaborating with other leaders such as Executive Producers and Lead Producers, guiding the collective group to the best action, decision, or result. You have experience working with creative leaders, UXR, marketing, and quality verification teams.
• Strong track record of influencing executive stakeholders and leading cross-functional initiatives.
• Experience working in fast-paced, high-growth environments.
• Analytical mindset with hands-on experience with development tools, metrics, and risk management frameworks.
• Excellent communication, negotiation, and leadership skills.