Electronic Arts

Senior Product Manager

Electronic Arts

Austin

Senior Product Manager, Player Safety

Come join us as a Senior Product Manager on the Player Safety team! You will help us create products that promote welcoming, safe, and inclusive games and experiences through moderation of player-to-player engagement and player-generated content across EA's gaming ecosystem. You will report to the Director, Product Management - Player Safety in the Global Affairs Organization. We support hybrid work. You will be expected to work 2 days per week in our Austin office.

As a Senior Product Manager, you will be responsible for understanding our players in the context of content moderation. For example, who are the players engaging in content moderation, reporting other players for violations, getting reported for violations, triggering our filtering products? With this understanding, you will define the safety problem space that we should prioritize and assess the potential impact of prospective solutions. You will work closely with technical product teams who will consume your business requirements and lead the technical design and implementation of your initiatives.

What you'll do:

Understand the player & our business needs

• research and define moderation challenges in player interactions and content
• work with data science, policy & legal, centralized services, and community teams to identify pain points and opportunities
• establish clear problem statements and ensure alignment with EA's Player Safety strategy

Define the right problems & priorities

• develop and maintain a backlog that aligns with business goals and OKRs
• build data-backed business cases for prioritization and investment
• work with cross-functional teams to balance impact, feasibility, and urgency

Shape Solutions & Drive Decision-Making

• Partner with technical product partners to define solutions
• Provide clear, written business requirements that align with EA's safety policies
• Collaborate with centralized platform teams to lead effective, scalable solutions

Program Manage Execution

• if you're from gaming, you can think of yourself as the “safety producer,” meaning you're responsible for tying together the various workstreams for any given effort
• Measure Success & Improve Continuously
• define and track key success metrics for moderation effectiveness and efficiency
• identify opportunities to improve detection, enforcement, and player experience
• ensure feedback loops between detection systems, moderators, and product improvements

What this role is not:

• translating business requirements into technical tasks
• overseeing the technical roadmap
• managing project delivery of a single engineering squad; technical product managers will be between you and the development teams during execution
• working in isolation - this is a highly cross-functional role that requires collaboration across multiple teams

What we're seeking:

• 5+ years of experience in product management
• Skills in product discovery, customer research, and business case development
• Fluency in technical systems, especially machine learning pipelines
• Deep experience crafting product epics and stories with testable acceptance criteria
• Comfort coordinating delivery by multiple cross-functional, product-engineering squads
• Experience mapping processes in tools like Miro or Visio
• Ability to document products from ideation through launch in Confluence
• Experience setting and testing hypotheses analytically and interpreting results into actionable follow ups
• Experience communicating complex technical concepts to a variety of audiences with both technical fluency and business storytelling skills