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Informații generale

Locații: Los Angeles - Del Rey, California, United States of America 
  • Locație: Vancouver
  • Stat:
  • Țară: Canada


ID rol
211817
Tip muncitor
Regular Employee
Studio/Departament
EA Studios - Quality Verification
Aranjament flexibil de lucru
Hybrid

Descriere și cerințe

Electronic Arts creează experiențe de divertisment de următorul nivel, care inspiră jucătorii și fanii din întreaga lume. Aici, toată lumea face parte din poveste. Face parte dintr-o comunitate care stabilește legături în întreaga lume. Un loc în care creativitatea prosperă, sunt încurajate noi perspective, iar ideile sunt importante. O echipă în care toată lumea face jocul posibil.

Our Battlefield franchise is evolving its live service and long-term operations, and we're looking for an experienced Quality Verification Product Manager to help ensure our players receive a quality experience. You will sit at the intersection of development, live operations, and player quality, and will be a critical partner across multiple teams throughout the product lifecycle.

You will bring quality strategy, orchestrate cross-team collaboration, and serve as the primary QV representative for both live issues and in-development features for Battlefield 6. You will report directly to Director of Software Delivery, Battlefield,QV

We are a hybrid remote/in-office team.

Main Responsibilities

Live Service Quality & Game Operations

  • Lead the identification, evaluation, and tracking of live service issues. Ensure rapid response and experience communicating product updates, milestones, and progress to internal and external partners across Game Ops, Development, Engineering, and Production.
  • Partner with Game Operations and Live Service managers to anticipate risks, establish quality guardrails, and ensure smooth daily live operations.
  • Validate and monitor real-time game health metrics, error logs, crash data, and service telemetry to quickly detect latest quality trends.
  • Use data to assess each release's progress and its approval

Development Support & Pre-Release Quality

  • Be QV's representative for asset features in Release leading up to submission and going live —providing quality insights, embedded testing strategies, and risk assessments.
  • Standardize, improve workflows and planning across the Franchise to lead predictability.
  • Ensure test strategies, coverage, and feature validation align with the scale and complexity of a Battlefield live service title.
  • Coordinate with Engineering, Production, Design, Insights, Customer Support, and Game Ops to agree on priorities, communicate risks, and ensure shared quality outcomes.
  • Lead discussions around live-site incidents, patch readiness, release quality, and long-term service reliability.
  • Advocate for player experience and ensure quality considerations are integrated across the entire development and live-service pipeline.

Quality Strategy & Continuous Improvement

  • Develop and refine QV practices for live service, including incident management workflows, feature-level test strategies, and long-term quality planning.
  • Mentor and influence QV peers and partner teams through expertise, documentation, and structured feedback.
  • Contribute to studio-wide or franchise-wide plans that improve quality standards.

Qualifications & Experience

Required

  • 5–10 years of experience in Quality Verification, Game Operations, or Live Service roles within AAA or large-scale multiplayer products.
  • Experience with live service ecosystems, including release management, incident response, service monitoring, and long-term content pipelines.
  • Experience operating at a senior level—equivalent to Development Director scope.
  • 5+ years of experience communicating product updates, milestones, and progress to internal and external partners, understanding and clarity across multiple disciplines and leadership layers.
  • Expertise in test planning, risk analysis, service troubleshooting, and defect management.
  • Succeed in high-pressure, fast-evolving environments where rapid decision-making is necessary .
  • Experience working on large-scale online or multiplayer games (experience with Frostbite or Battlefield bonus).

Relevant

  • Experience with service telemetry dashboards, live data tools, or crash/telemetry pipelines.
  • Background in coordinating global teams or working with distributed partners.
  • Familiarity with Agile development and live-service content operations.
  • Experience using data and insights to inform product development and comfort working with quantitative quality data.

What This Role Isn't

  • This is not a people-manager role.
  • It is not focused on completing routine testing tasks.
  • Instead, it is a senior leadership-level IC position centered on quality strategy, cross-team orchestration, and ensuring Battlefield delivers an excellent live service experience.


About Electronic Arts
Ne mândrim cu un portofoliu vast de jocuri și experiențe, locații din întreaga lume și oportunități la toate nivelurile EA. Prețuim adaptabilitatea, reziliența, creativitatea și curiozitatea. De la conducerea care îți scoate la în evidență potențialul, până la crearea spațiului pentru învățare și experimentare, noi te abilităm să faci o treabă extraordinară și să urmărești oportunități de dezvoltare.

Adoptăm o abordare holistică a programelor noastre de beneficii, punând accentul pe starea de bine fizică, emoțională, financiară, profesională și comunitară, pentru a susține o viață echilibrată. Pachetele noastre sunt personalizate astfel încât să satisfacă nevoile locale și pot include asistență medicală, sprijin pentru o bună sănătate mintală, economii pentru pensie, timp liber plătit, concedii familiale, jocuri gratuite și multe altele. Cultivăm medii în care echipele noastre pot întotdeauna să dea tot ce au mai bun în activitățile lor.

Electronic Arts este un angajator care oferă oportunități egale. Toate deciziile de angajare sunt luate fără a ține seama de rasă, culoare, origine națională, ascendență, sex, identitate sau exprimare de gen, orientare sexuală, vârstă, informații genetice, religie, dizabilități, stare medicală, sarcină, stare civilă, statut familial, statut de veteran sau orice altă caracteristică protejată prin lege. De asemenea, vom lua în considerare și candidații calificați pentru angajare cu cazier judiciar, în conformitate cu legislația aplicabilă. De asemenea, EA asigură locuri de muncă pentru persoanele cu dizabilități calificate, conform legislației aplicabile.