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通用信息

地点：Galway, Ireland 
  • 地点: Galway
  • 州:
  • 国家/地区: Ireland


角色 ID
212054
工作人员类型
Regular Employee
工作室/部门
Fan Growth
弹性工作安排
Hybrid

Description & Requirements

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

AI Quality Lead

Location: Galway, Hybrid - 3 Days per week onsite

Job Summary:

At Electronic Arts, we inspire the world to play by delivering immersive, player-first experiences through our iconic franchises. As our AI Quality Lead, you will join the Self-Service Fan Care team to guide the quality of AI-powered support for millions of players. You will report to the Director, Self Service Product and work with us to shape the future of fan care by building measurable, responsible, and impactful AI experiences. Join us to improve how we support our players and set new standards for AI in interactive entertainment.

Responsibilities:

  • Establish and lead the AI Quality program from inception, defining business-aligned quality standards, user experience and target outcome metrics across AI-powered self-service capabilities.
  • Accountable for ongoing quality performance across fan-facing AI experiences, ensuring measurable improvements in accuracy, containment, risk mitigation, and fan-perceived effort and satisfaction.
  • Define and enforce AI launch readiness criteria, working with partner teams on launch criteria, validating risk scenarios, and certifying capabilities before release.
  • Lead post-launch AI agent governance, including performance monitoring, compliance with security and privacy standards and policies, and continuous quality improvement cycles tied to measurable outcomes.
  • Partner with implementation and stakeholder teams to provide input on product direction to prevent downstream quality risks.
  • Evaluate cost-to-quality tradeoffs in containment strategies, ensuring impacts of optimizations are evaluated and tracked.

Required Qualifications:

  • 5+ years of program management experience in a related industry, with direct responsibility for quality programs or AI/ML-powered products.
  • Experience defining and operationalizing measurable AI quality KPIs for large-scale, production environments.
  • Experience influencing launch decisions and enforcing governance standards with technical and business partners.
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.


Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。