Electronic Arts

Our Content Managers play an important part in making the Player experience for EA. You will support the CRM omni-channel content publishing pipeline, including live services activities and template management. By collaborating with members of the CRM franchise and Web Producer teams, as well as Brand and Merchandising partners, you will coordinate and manage content, address live issues across our channels that affect player experience, and participate in CRM Product, Engineering, and Design workstreams. 

You will report to the Lead Web Producer - CRM Campaigns who is responsible for the EA SPORTS FC franchise.

Key Roles and Responsibilities

• Work with existing copy and assets to publish and monitor content that supports the player experience and subscriptions models to ensure partner and business plans are met.
• Plan, prioritise, and mitigate risk for workload releases.
• Support player engagement and content initiatives through publishing content for EA’s player portals including regional and localized requirements.
• Set up and manage publishing processes to distribute content updates, offer incentives, and other ad hoc communications.
• Identify and bring to action opportunities for process and operations optimization.

Job Requirements

• A graduate with a background in business or technical field OR proven professional experience working at an established level in digital content management, web publishing, digital operations, or related domain space.
• Excellent time/project management skills to meet goals across multiple domains and time zones.
• You will have experience with project and workload management applications, and top tier web browsers.
• Experience working with Contentful, Adobe Experience Manager (AEM),  or similar content management systems.
• Basic knowledge of HTML, CSS, and other web technologies.
• Familiarity with current subscription and e-Commerce user/buyer feature sets available on major web storefronts (e.g., Netflix, Amazon, Steam, and iTunes).

Desired Profile

• You ask questions and find answers and resources.
• Collaborative: Able to partner with and advocate for local and global partners.
• Understand how technology, design, and processes interact to create products, tools, and methods to completing work.
• Champion: Identify opportunities to make improvements.
• Enthusiastic and focused.
• Interest in video gaming or digital/social gaming.