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通用信息

地点：Vancouver, British Columbia, Canada 
角色 ID
214339
工作人员类型
Temporary Employee
工作室/部门
CT - IT
弹性工作安排
On Site

Description & Requirements

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative, and productive. Our team ensures better play across all of EA and needs your help to do that. 

The role requires the candidate to be in Vancouver office - 5 days a week (Onsite)

Its a 12 month contract role.

Responsibilities:

  • Operations
    1. Continuously improve farm deployment processes and operational practices
    2. Work with Operations Team to develop and refine support processes and technologies
    3. Partner with Development teams to design and enhance assisted and automated solutions
  • Support
    1. Manage endpoint farms, including both devices and environments
    2. Troubleshoot, debug, and recover offline endpoints
    3. Install and decommission endpoints as required
    4. Perform firmware upgrades on supported devices
    5. Reimage systems including PCs and Macs
    6. Configure, build, and modify farm environments, such as deploying new racks
    7. Install and remove power distribution units (PDUs)
    8. Collaborate with L2 and L3 technicians to resolve escalated issues
    9. Participate in the on-call rotation to support the local studio after hours as necessary


Qualifications:

  • Demonstrates a strong customer service mindset with a proactive and self-motivated approach
  • Capable of working independently and taking ownership of assigned tasks
  • Committed to continuous learning and professional development
  • Comfortable operating in a fast-paced enterprise environment
  • Able to document processes and share knowledge effectively with peers
  • Proven experience handling and supporting physical hardware
  • Familiarity with endpoint platforms, including consoles, PCs, Macs, and mobile devices
  • Experience with supporting desktop, laptop, or mobile platforms, including Windows 10, Windows 11, macOS, iOS, and Android
  • Familiarity with Active Directory and enterprise management tools such as SCCM
  • Familiarity with studio development tools, such as Perforce, Visual Studio
  • Understanding of console development environments such as Microsoft GDK, Sony SDK, and Nintendo SDK
  • Applies strong inventory management practices
  • Basic proficiency with scripting and programming languages such as Python and PowerShell
  • Basic proficiency with automation tools and platforms, including Jenkins and GitLab CI
  • Basic proficiency with Windows and Unix-based operating systems, including file paths, environment variables, command-line usage, processes, system logs, and services
  • Awareness of hardware standards and upcoming technology releases


Nice To Have:

  • Extensive experience with Asset Management System(s)
  • Extensive experience with CM & CI/CD systems (e.g. Jenkins) and practices
  • Extensive experience with developing automation scripts
  • Extensive experience with Windows system tools
  • Experience with metrics gathering and visualization tool (e.g. Splunk, Elastic Search, Kibana, PowerBI, Grafana)
  • Familiarity with foundational networking concepts and protocols, including TCP/IP, DNS, and HTTP
  • Familiarity working within a data center


Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。