Director of Program Management, Commerce & Identity - 211226 - Electronic Arts

General Information

Locations: Vancouver, British Columbia, Canada

Role ID

211226

Worker Type

Regular Employee

Studio/Department

CT - Infrastructure & Platform

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Location: Vancouver, BC

Work Model: Hybrid - 3 days in office per week

Reporting to: Head of Engineering

As our Director of Program Management for Commerce & Identity, you'll drive strategy and execution for complex, high-impact initiatives spanning commerce platforms, payments, player accounts, and identity systems. You'll lead a team of program managers and collaborate with engineering, product, and business stakeholders to deliver secure, scalable, and reliable solutions that enable seamless player experiences worldwide. Reporting to the head of engineering, you'll ensure alignment across teams, manage dependencies, and champion program management excellence.

You will:

Lead program execution across Commerce & Identity, ensuring delivery of large-scale initiatives on time, within scope, and with high quality.
Drive alignment between engineering, product, design, and business teams to balance technical feasibility, business goals, and player experience.
Establish and evolve program management practices, tools, and processes to improve visibility, predictability, and delivery effectiveness.
Coach and develop a team of program managers, fostering growth, collaboration, and accountability.
Identify and mitigate risks, manage dependencies, and resolve conflicts across multiple global teams.
Influence senior stakeholders by providing clarity, structure, and data-driven insights to support decision-making.
Champion security, scalability, and compliance in commerce and identity programs, working closely with InfoSec and Legal.
Track and report on success metrics, including delivery efficiency, adoption, reliability, and customer satisfaction.

You bring:

10+ years of program management experience, including at least 5 years in leadership roles driving cross-functional programs.
Proven track record delivering complex, global-scale platforms in commerce, payments, identity, or enterprise SaaS.
Experience leading program management teams in a matrixed, global engineering organization.
Strong knowledge of commerce platforms, identity systems, or secure transactional systems.
Familiarity with cloud computing (AWS, GCP, Azure), distributed systems, and modern software development practices.
Curiosity and openness that make you a trusted partner across diverse teams and leaders
Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience. MBA or advanced degree preferred.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.