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General Information

Locations: Austin, Texas, United States of America 
  • Location: Austin
  • Country: United States of America


Role ID
209047
Worker Type
Regular Employee
Studio/Department
Marketing
Work Model
Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Fan Care Senior Performance Analyst will report to the Manager of Business Intelligence & Data Solutions within our Fan Intelligence team. You will work in a Hybrid work model within the Austin office.

Responsibilities:

  • You will work with our Live Service analysts, Fan Care team members, and Studio Partners to support interactive data visualizations and performance reporting that support the voice of the player of Fan Care for our games
  • You will review creative and technical documentation to gain a deeper insight into game functionality and identify requirements for the analysis needs of those partners
  • You will provide mentoring to our junior analysts on the team on maturing the insights we offer as a Fan Intelligence team that enrich the measurable change in the players' experience in-game and support journey
  • You will business reporting requirements from partners and communicate status updates and timelines for implementation and delivery
  • You will lead in the development of automated reporting solutions that create efficiency in how insights are delivered. Ensure automated solutions are tested and maintained.

Qualifications:

  • Background in computer science, math, marketing, economics, or other quantitative discipline
  • 3+ years of experience (Custom SQL design, MySQL, Postgress, and/or Snowflake)
  • 5+ years of dashboard development in Tableau, Domo, Looker, PowerBI, Cognor or other reporting platform
  • 5+ years of building automated solutions using R, Python


About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
LinkedInID
1449