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Información general

Ubicaciones: Austin, Texas, United States of America 
  • Lugar: Austin
  • Estado:
  • País: United States of America


ID del rol
203978
Tipo de trabajador
Regular Employee
Estudio/Departamento
CTO - Production Infrastructure & Engineering
Acuerdo de trabajo flexible
Hybrid

Descripción y requisitos

Electronic Arts crea experiencias de entretenimiento increíbles que inspiran a personas jugadoras y fans de todo el mundo. Aquí, todo el mundo es parte de la historia. Parte de una comunidad que conecta a gente de todo el mundo. Un lugar en el que la creatividad prospera, se invita a nuevas perspectivas y las ideas importan. Un equipo en el que todo el mundo hace posible el juego.

EA's Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's games and live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, live services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

As Operational Data & Insights (ODI) Technical Product Manager, you will build and promote roadmaps that expand our observability platform, tracing, service catalog, self-service portal, data insights, and automated database management. Together these platforms and workflows enable many game and service teams' requirements spanning asset management, technology programs, and efficient operations. 

You will report to the Head of Program & Product Management.

Responsibilities:

  • You will establish long-term product direction for Observability, Big Data manageability and Data insights platforms and workflows.
  • You will develop product roadmaps and specifications required for Observability, Big Data systems, & Data Insights platforms, and inform engineering teams on goals, scenario prioritization, and customer requirements.
  • You will define user personas, jobs to be done, and user stories needed to prioritize product backlog and roadmaps.
  • You will partner with our customers (game studios, service engineering teams, and business partners) to understand their requirements and work together to create needed solutions.
  • You will partner with other product managers to create cohesive strategies and roadmaps across organizational boundaries.
  • You will foster an environment that is customer-focused, data-driven, and hypothesis- / experimentation-based.
  • You will engage with external communities to stay up to date with industry trends and innovations.
  • You will help evolve the product management discipline and practices within our team.
  • You will define and measure key performance indicators focused on customer feedback, engagement, adoption, retention, and workflow success.

Qualifications: 

  • 8+ years of experience in product management with a focus on observability, monitoring, and data insights. 
  • Experience with Prometheus and Grafana products or equivalent solutions (ELK stack, DataDog, Splunk, New Relic, Sumo Logic…)
  • Experience building data products using Big Query, Snowflake or Redshift
  • Experience with AI and machine learning technologies and SaaS offerings is nice to have.
  • Understanding of data management across technology and business domains. 
  • Experience in cloud computing, online gaming, or similar industries.
  • A combination of technical knowledge and a customer-focused mindset.
  • Experience with complex products/platforms in public or private cloud.
  • Familiarity with Cloud Native Computing Foundation (CNCF), major Cloud Service Providers (AWS, GCP, and Azure), and cloud services for virtual networking, compute (VMs, containers, & orchestration), and storage (object, block, file, and db). 
  • Experience delivering products that developers, DevOps engineers, and business users consume.
  • Ability to translate related technology solutions to customer use cases.
  • Data-driven decision-making and a customer-centric approach to product development.
  • Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint.
  • Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience.


Acerca de Electronic Arts
Nos llena de orgullo tener una extensa cartera de juegos y experiencias, ubicaciones por todo el mundo y oportunidades en EA. Valoramos la adaptabilidad, la resiliencia, la creatividad y la curiosidad. Desde un liderazgo que saca tu potencial hasta la creación de un espacio para aprender y experimentar, te animamos a hacer un trabajo fantástico y buscar oportunidades de crecimiento.

Adoptamos un enfoque integral con nuestro programa de beneficios, centrándonos en el bienestar físico, emocional, financiero, profesional y de la comunidad con vacaciones pagadas y nuevas bajas por paternidad o maternidad, juegos gratuitos y mucho más. Fomentamos entornos en los que nuestros equipos siempre pueden dar lo mejor de sí mismos en lo que hacen.

Electronic Arts ofrece igualdad de oportunidades. Todas las decisiones laborales se toman sin tener en cuenta la raza, el color de piel, el país de origen, la ascendencia, el sexo, el género, la identidad de género o su expresión, la orientación sexual, la edad, la información genética, la religión, la discapacidad, las enfermedades, los embarazos, el estado civil, la situación familiar, la situación militar o cualquier otra característica que quede bajo el amparo de la ley. También tenemos en cuenta solicitudes cualificadas con antecedentes penales, de conformidad con la ley vigente. Además, EA adapta el espacio de trabajo para gente cualificada con discapacidades según lo que exige la ley.