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Información general

Ubicaciones: Hyderabad, Telangana, India 
ID del rol
215712
Tipo de trabajador
Regular Employee
Estudio/Departamento
CT - IT
Acuerdo de trabajo flexible
Hybrid

Description & Requirements

Electronic Arts crea experiencias de entretenimiento increíbles que inspiran a personas jugadoras y fans de todo el mundo. Aquí, todo el mundo es parte de la historia. Parte de una comunidad que conecta a gente de todo el mundo. Un lugar en el que la creatividad prospera, se invita a nuevas perspectivas y las ideas importan. Un equipo en el que todo el mundo hace posible el juego.

We are hiring a Sr Software Engineer, AI-Native Operations Platform to technically own and scale GameKit Assistant and the broader AI operations platform.

This is a global technical leadership role based in India. 

The Sr Software Engineer will own architecture, engineering standards, roadmap sequencing, technical delivery outcomes, and mentorship across globally distributed teams.

We seek a seasoned, hands-on technical lead with a background in architecting high-scale backend environments and complex distributed systems. You possess direct production experience with Generative AI and understand that an effective assistant demands more than precision—it must be performant, user-centric, secure, and built upon a foundation of operational trust.


Key Responsibilities

Own the architecture and technical roadmap for GameKit Assistant and EA’s AI-native operations platform.

Build scalable platform capabilities across conversational support, knowledge operations, workflow automation, incident orchestration, evaluation, and service intelligence.

Improve the Slack assistant experience so responses are concise, contextual, actionable, and low-noise.

Lead production AI capabilities including RAG, hybrid search, LLM evaluation, prompt/version management, guardrails, observability, and hallucination detection.

Design reliable backend systems and integrations across Slack, Jira, PagerDuty, GitLab, Perforce, Shift, JaaS, TestRail, Grafana, AKS, PostgreSQL, and Azure AI services.

Establish engineering standards for architecture, service reliability, action safety, observability, release quality, and incident readiness.

Mentor engineers through design reviews, code reviews, debugging, technical guidance, and hands-on leadership.

Convert operational friction, support patterns, and platform signals into reusable automation and intelligence capabilities.

Required Qualifications

15+ years of software engineering experience building and operating large-scale backend platforms, distributed systems, developer platforms, automation platforms, or enterprise internal tools.

Strong hands-on engineering experience in Python, Java, Go, Scala, or similar backend languages. Python experience is preferred.

Practical production experience with Generative AI, RAG, LLM integrations, vector search, evaluation pipelines, guardrails, observability, and AI-enabled workflow automation.

Deep experience with Kubernetes, APIs, event-driven systems, queues, databases, caching, CI/CD, telemetry, distributed tracing, and production operations.

Strong understanding of reliability patterns such as retries, idempotency, rate limits, circuit breakers, async processing, failure isolation, rollout safety, and incident response.

Experience designing integrations across enterprise platforms with strong attention to identity, permissions, auditability, security, operational safety, and user impact.

Ability to influence technical direction, mentor engineers, review complex designs, challenge weak assumptions, and drive delivery across globally distributed teams.

Excellent technical writing, communication, and stakeholder influence skills.

Master’s degree or a Doctorate in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 

Preferred Qualifications

Experience in platform engineering, developer productivity, SRE, cloud infrastructure, enterprise automation, internal developer platforms, payments, large-scale SaaS, or high-throughput consumer technology environments.

Experience building AI-enabled support systems, workflow orchestration platforms, incident response tooling, knowledge platforms, service intelligence capabilities, or developer-facing assistants.

Experience with Slack apps, conversational UX, support automation, ticketing workflows, incident workflows, human-in-the-loop systems, or action-based assistants.

Experience with Azure, AKS, Azure OpenAI, Azure AI Search, Azure Blob Storage, PostgreSQL, Grafana, ArgoCD, GitLab, PagerDuty, or similar enterprise platform technologies.

Experience working with globally distributed engineering teams across India, North America, and Europe.

Strong ability to simplify complex systems, challenge weak designs, and mentor engineers without becoming a bottleneck.






Acerca de Electronic Arts
Nos llena de orgullo tener una extensa cartera de juegos y experiencias, ubicaciones por todo el mundo y oportunidades en EA. Valoramos la adaptabilidad, la resiliencia, la creatividad y la curiosidad. Desde un liderazgo que saca tu potencial hasta la creación de un espacio para aprender y experimentar, te animamos a hacer un trabajo fantástico y buscar oportunidades de crecimiento.

Adoptamos un enfoque integral con nuestros programas de beneficios, centrándonos en el bienestar físico, emocional, financiero, profesional y de la comunidad para apoyar una vida equilibrada. Nuestros paquetes están personalizados para satisfacer las necesidades locales y pueden incluir seguro médico, apoyo para el bienestar mental, plan de pensiones, días libre pagados, permisos familiares, juegos gratuitos y mucho más. Fomentamos entornos en los que nuestros equipos siempre pueden dar lo mejor de sí mismos en lo que hacen.

Electronic Arts ofrece igualdad de oportunidades. Todas las decisiones laborales se toman sin tener en cuenta la raza, el color de piel, el país de origen, la ascendencia, el sexo, el género, la identidad de género o su expresión, la orientación sexual, la edad, la información genética, la religión, la discapacidad, las enfermedades, los embarazos, el estado civil, la situación familiar, la situación militar o cualquier otra característica que quede bajo el amparo de la ley. También tenemos en cuenta solicitudes cualificadas con antecedentes penales, de conformidad con la ley vigente. Además, EA adapta el espacio de trabajo para gente cualificada con discapacidades según lo que exige la ley.