Electronic Arts

Senior ITO Specialist

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that. 

We are the Site IT team supporting AAA game development in a highly collaborative environment at our Melbourne studio. Join us in powering the future of play alongside the teams behind The Sims FreePlay and Frostbite.

We are looking for a Senior ITO Service Specialist to join our Site IT Team.  As a Senior ITO Service Specialist, you will support our studio staff in Melbourne and remote staff across Australia, with a primary focus on End Point Management. You will require some infrastructure experience (smart hands) to maintain the efficiency of our on-premise data centre in Melbourne. This is a full-time, hybrid position based in Melbourne, involving both remote and onsite work, reporting directly to the IT Manager.

Responsibilities:

• You will provide daily technical support to studios on desktop, laptop, Mac, game consoles, mobile devices, meeting room techs (Neat/Zoom)
• You will deploy and support operating systems and client software, including Windows, macOS, Office365, SVN, Perforce, Autodesk, Adobe Photoshop, Visual Studio, game development software, Intune & SCCM
• Participate in supporting works of some IT infrastructure: networking, server, virtualization & storage
• Work in local IT projects, and deliver global/regional IT project in the sites
• Ensure all critical information about the local IT environment is documented and kept up to date

Qualifications:

• 5+ years of experience in an IT support role in a software development environment or similar
• Experience supporting Windows 10/11 (Intune/SCCM), MacOS (Jamf), Office365, Zoom, Slack, Google Suite and other development software
• Some experience but not essential in VMware, Linux, basic networking & Windows Server
• Collaborate with the manager and other team members in a remote setting
• Manage complex issues, understanding when to escalate matters to management or specialized teams
• Proven ability to offer solution-oriented approaches to complex IT issues, balancing customer satisfaction with company policies and technical constraints
• Experience in encouraging a customer-focused culture while upholding IT best practices and organizational standards

What’s in it for you? 

We want EA to be the ultimate destination to make great content and experiences. Everything we’re doing here is about creating a culture, environment, and company where you can do the best work of your career – so there’s that. There’s also:

• An employee assistance program, including coaching and therapy sessions to support your wellbeing
• An inclusive parental leave policy that supports all parents and carers
• 17.5% annual leave loading – yes, we’ll pay you extra to take a break!
• Bonus end of year leave days – time off between Christmas and New Years, no annual leave necessary
• Volunteer leave and charitable donation matching
• A flexible work reimbursement program - $$ to go towards your working from home and/or commuting expenses