Electronic Arts

Electronic Arts creates next-level entertainment experiences that inspire players worldwide. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

 At Electronic Arts, players are at the heart of everything we create. As the Senior Manager, Player Programs, you will lead teams and programs that bring player voices directly into our development process through large-scale playtesting, player feedback initiatives, and engagement programs such as Battlefield Labs and the skate. Insider Program. You will provide operational and strategic leadership to ensure our player engagement programs are effectively planned, executed, and integrated into our product development cycles.

You'll join a highly collaborative team that values curiosity, clarity, and player empathy. We offer the autonomy to build and evolve programs, the trust to lead at scale, and the opportunity to materially improve how players shape the games they love. You'll report to the Director, PQI Operations.

 What You’ll Do

• Lead a team that delivers large-scale playtesting and player engagement programs for live and in-development games, integrating player feedback at key points across the development lifecycle.
• Drive strategy and operational excellence by designing scalable, repeatable frameworks for game playtesting and player feedback, and by implementing process improvements that increase efficiency, insight quality, and development impact.
• Translate player insights into action by partnering with game teams, PX researchers, data analysts, and insights partners to embed clear, actionable feedback into development decisions.
• Anticipate and manage risks, dependencies, and resource constraints, adjusting scope and plans to maintain delivery momentum and quality.
• Champion continuous improvement initiatives that enhance playtesting effectiveness, communication, and player outcomes across teams and studios.
• Build strong partnerships with internal teams and Studios to ensure player programs operate effectively and at scale.

 What You Bring

• 8+ years of experience in game development, production, operations, or program management, with responsibility for leading complex, cross-functional teams or programs.
• Bachelor's degree in a related field (Business, Project Management, Game Development, or similar).
• Hands-on experience leading large-scale game playtesting and player engagement initiatives across live and in-development titles; this experience is required.
• Strong operational mindset, with expertise in process design, risk management, and resource planning.
• You are able to align diverse teams and leadership around shared goals.

A genuine passion for player engagement and a clear understanding of how player insight drives better games.