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Informations générales

Sites : Vancouver, British Columbia, Canada 
ID du rôle
211740
Type de candidat
Regular Employee
Studio/service
Commercial
Organisation de travail flexible
Hybrid

Descriptions et critères

Electronic Arts crée des expériences de divertissement exceptionnelles qui inspirent les joueurs et les fans du monde entier. Ici, tout le monde fait partie de l’histoire. D'une grande communauté internationale. C'est un lieu où la créativité s’épanouit, où les nouvelles perspectives sont bienvenues et où les idées comptent. Une équipe dans laquelle chacun fait évoluer le jeu.

The Technical Account Manager (TAM) is a crucial member of the Global Operations (GO) department, responsible for delivering EA franchises to market across all platforms and channels. Reporting to the GO Director, you will manage multiple relationships including with Studio, Global Commercial Management, Marketing, and corporate teams to align the Configuration Plan with franchise and channel strategies.

Important responsibilities include overseeing content delivery to channel partners Sony, Microsoft, Nintendo, Steam, Epic and digital resellers. TAMs guide Studios on platform capabilities, creating Configuration Plans to meet GO schedules, and resolving issues with the GO Release Management (RM) team.

Your work also involves educating teams on external platform tools and systems for successful submissions. TAMs ensure accurate content setup and provide platform expertise, promoting alignment across processes, products, and partners.

By developing training processes for Technical Account and Release Management teams, the TAM builds expertise in platform partner processes and issue management. This ensures execution across all platforms.

As part of a high-performing team, the TAM provides support across US, European, and Asia time zones, being the business's contact to ensure global project coverage.

Tasks and Responsibilities

Platform Configuration and Strategic Alignment

  • Create and communicate the product set up and configuration plans for First Party & Platform Partner offers – full game, DLC, Beta, Virtual Currency, Subscriptions Handover to GO Release Management for execution.
  • Support Studios in understanding submission processes and align testing plans with QA teams (QV, QSP, EACC). Advise Studio, QA and business teams on the platform and publishing requirements.
  • Partner with GO Portfolio Directors and Planning & Readiness teams on platform configuration support for each Studio/Franchise plan.
  • Ensure tools and documents reflect accurate content IDs and platform information. Participate in planning meetings and read-outs to determine feasible configurations.
  • Help onboard new platforms, aligning capabilities with market plans.

Program Management and Delivery

  • Program manage submission processes for franchises, being an escalation point. Help resolve issues.
  • Collaborate with GO Portfolio Franchise Directors to address processes, and long-term scenarios affecting the product set up, content publishing and submission process.
  • Understand global schedule dependencies and engage with teams to support submission schedules.
  • Work with GO Release Management to ensure effective operations and address escalations.

Relationship Management and Skills Development

  • Manage relationships with multiple partners: First Party platform partners, EA’s Platform teams (EADP, EAX), Studio Dev, Commercial Publishing, QA teams, BizOps, Store Ops and Configuration teams, ensuring strategic agreement.
  • Maintain productive relations with First Party partners to facilitate mutual needs.
  • Develop training processes for teams to build expertise in platform processes and issue management.

Special Considerations

The GO team experiences peak activity periods, requiring flexibility in working hours, including weekends. Extended annual leave is limited during these times.

Experience Required

You excel in relationship management and platform knowledge. You collaborate with partners, demonstrating account and project management abilities. Understanding business strategy and technology is crucial. You will be asked to influence and align partners to provide an effective approach.

  • Experience in program management within the gaming or tech industry.
  • 2+ years of experience in product submissions / platform setups, with knowledge of at least one of the following First Party tools: Sony’s Content Pipeline, Microsoft Partner Center, Nintendo Developer Portal, SteamWorks, Epic Game Store Self Publishing Tool.  
  • Expertise in navigating First Party platform requirements and tools and troubleshooting live issues.
  • Proficiency in collaboration and documentation tools like Confluence.
  • Experience leading teams and aligning departments to a strategy.
  • Manage product schedules and dependencies across global based teams.
  • Bachelor's degree or higher preferred
  • British Columbia (depending on location e.g. Vancouver vs. Victoria)
    • $91,100 - $126,900 CAD

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.



À propos d'Electronic Arts
Nous sommes fiers de notre vaste catalogue de jeux et d’expériences, de nos sites à travers le monde et des multiples opportunités à saisir au sein d’EA. Nous valorisons l’adaptabilité, la résilience, la créativité et la curiosité. D'un management qui laisse s'exprimer tout votre potentiel à la création d’espaces dédiés à l’apprentissage et à l’expérimentation, nous vous offrons les conditions qui vous permettront de faire un travail fantastique et de profiter d'opportunités de progression.

Nous adoptons une approche holistique pour nos programmes d'avantages sociaux, en mettant l'accent sur le bien-être physique, émotionnel, financier, professionnel et communautaire qui favorise une vie équilibrée. Ces programmes sont conçus de façon à répondre aux besoins locaux et peuvent inclure une couverture médicale, un soutien au bien-être mental, de l'épargne pour votre retraite, des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Nous encourageons le développement d'environnements dans lesquels nos équipes peuvent donner le meilleur d’elles-mêmes.

Electronic Arts offre des opportunités d'emploi équitables. Toutes les décisions de recrutement sont prises sans prise en compte de la race, la couleur de peau, la nationalité, l’ascendance, le sexe, le genre, l'identité ou l'expression de genre, l’orientation sexuelle, l’âge, les informations génétiques, la religion, la situation de handicap, l'état de santé, la grossesse, le statut marital ou familial, le statut militaire ou toute autre caractéristique protégée par la loi. Nous étudierons également, conformément à la loi, les candidatures de personnes ayant un casier judiciaire. EA adapte ses lieux de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.