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Informazioni generali

Località: Vancouver, British Columbia, Canada 
ID del ruolo
211740
Tipo di dipendente
Regular Employee
Studio/Reparto
Commercial
Modalità di lavoro flessibile
Hybrid

Description & Requirements

Electronic Arts crea esperienze di intrattenimento di livello superiore che ispirano giocatori e fan in tutto il mondo. Qui, tutti fanno parte della storia. Parte di una comunità che si connette in tutto il mondo. Un luogo dove la creatività prospera, vengono stimolate nuove prospettive e le idee contano. Una squadra in cui tutti possono giocare.

Main Purpose of the Role 
 The Associate Technical Account Manager works within Global Operations to support the delivery of EA franchises to market across console and PC platforms. Working as part of the Technical Account Management (TAM) team and reporting to the Global Operations Director, the Associate TAM partners with Technical Account Managers in aligning Configuration Plans with franchise and channel strategies. Associate TAMs are assigned to selected AA  franchises, leading configuration planning for those products while drawing on mentoring and support from experienced TAMs as needed to deepen their platform and account management expertise.

 

Duties and Responsibilities

 

Platform Configuration and Strategic Alignment

  • Initially support Technical Account Managers in creating and communicating product set up and configuration plans for first party and platform partner offers (full game, DLC, betas, virtual currency and subscriptions),   over time take  end to end configuration ownership for selected AA titles, using established processes and playbooks, independently owning and delivering plans for those titles.
  • Prepare materials and host Configuration Plan readout sessions with Release Management, ensuring product scope, offers and platform requirements are clearly documented, communicated and understood.
  • Support Studios in understanding submission processes and platform capabilities, partnering with experienced TAMs when more complex questions arise.
  • Partner with GO Portfolio Directors and Planning & Readiness teams by providing configuration input and clarifications for assigned franchises.
  • Maintain tools and documentation so that Content IDs and platform information for assigned titles remain accurate and traceable.

 

Programme Management and Delivery

  • Program manage submission processes for franchises, being an escalation point. Help resolve issues.
  • Understand global schedule dependencies and engage with teams to support submission schedules.
  • Work with GO Release Management to support effective operations and address escalations.

 

 

Relationship Management and Skills Development

  • Initially support TAMs in owning relationships with multiple partners: First Party platform partners, EA’s Platform teams (EADP, EAX), Studio Dev, Commercial Publishing, QA teams, BizOps, Store Ops and Configuration teams. As your experience grows, take direct ownership of day to day account management for assigned AA franchises, acting as a primary Global Operations contact on configuration and platform topics.
  • Contribute to knowledge sharing by updating Confluence pages, playbooks and referencing examples that help Global Operations execute configuration consistently.
  • Participate in ongoing training on platform tools, Global Operations workflows and EA internal systems, with a focus on building deeper configuration and platform expertise.

 

Special Considerations

The GO team experiences peak activity periods, requiring flexibility in working hours, including weekends. Extended annual leave is limited during these times.

 

Experience Required 

You bring a strong foundation in product set up within First Party (PlayStation, Xbox, Nintendo, Steam, Epic) platform tools and have proven account management experience. 

  • Experience in submission, release management or quality verification across multiple platforms within the games industry.
  • At least 2 years of experience working on product submissions or platform set ups, with hands on experience to at least two of the following tools: Sony Content Pipeline, Microsoft Partner Centre, Nintendo Developer Portal, Steamworks, Epic Games Store self publishing tools, EA App or other PC storefronts.
  • Familiarity with first party platform requirements and an interest in deepening expertise in troubleshooting live issues.
  • Experience working cross functionally with development, QV or commercial teams, demonstrating core account management skills (expectation setting, follow through on actions, stakeholder updates) and clear written and verbal communication.
  • Exposure to managing schedules or task dependencies across multiple teams or time zones.
  • Proficiency with collaboration and documentation tools such as Confluence, Jira, AirTable and Google Workspace or Microsoft Office.
  • Strong organisational skills, attention to detail and a learning mindset, with the ability to follow established playbooks while proposing improvements.
  • Bachelor degree or equivalent practical experience preferred.

 

 



Su Electronic Arts
Siamo orgogliosi di avere un ampio catalogo di giochi ed esperienze, sedi in tutto il mondo e opportunità in tutta EA. Diamo valore a adattabilità, resilienza, creatività e curiosità. Dalla leadership che esalta il tuo potenziale alla creazione di spazi per l'apprendimento e la sperimentazione, ti incoraggiamo a fare grandi lavori e a perseguire le opportunità di crescita.

Adottiamo un approccio olistico per i nostri programmi di benefit, enfatizzando il benessere fisico, emotivo, finanziario, lavorativo e collettivo a sostegno di una vita equilibrata. I nostri pacchetti sono pensati per soddisfare le esigenze locali e possono includere copertura sanitaria, assistenza per la salute mentale, risparmi per la pensione, permessi retribuiti, congedi familiari, giochi gratuiti e altro ancora. Creiamo ambienti in cui i nostri team possono sempre dare il meglio in ciò che fanno.

Electronic Arts è un datore di lavoro che rispetta le pari opportunità. Tutte le decisioni di impiego sono prese senza tenere conto di razza, colore, origine nazionale, discendenza, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazioni genetiche, religione, disabilità, condizione medica, gravidanza, stato civile, stato familiare, stato di veterano, o qualsiasi altra caratteristica protetta dalla legge. In conformità con le leggi vigenti, prendiamo in considerazione anche i candidati qualificati con precedenti penali. EA rende inoltre disponibili strutture lavorative per persone qualificate con disabilità, come richiesto dalle leggi vigenti.