Electronic Arts

Central Technology is a dynamic community of experts, innovators, and change-makers united by a single, shared vision: To revolutionize interactive entertainment and inspire creativity through transformative technology. Our industry-leading services and solutions are developed collaboratively with teams across EA to enhance creativity and improve outcomes for our partners and players.

Creative Innovation sits at the intersection of emerging technology, creative craft, and game-making — developing the tools, partnerships, and breakthroughs that help EA's studios create more ambitiously. We innovate shoulder to shoulder with game teams, pushing the boundaries of what's possible, and our work reaches players through the world's most beloved games.

As Operations Director, you will be a senior member of this team, driving the operational health and success of the department. You will report to the Head of Operations.

You will:

• Support productization readiness by maintaining visibility into capacity, staffing coverage, and delivery dependencies across short- and mid-term horizons. You will compile and curate the operational data such as capacity models and dependency tracking, that informs readiness assessments and plan decisions made by senior leadership.
• Manage people and organizational health operations for the team, including maintaining capacity models, supporting hiring and ramp planning, and tracking organizational health indicators. You will translate engagement and people data into clear signals and recommended actions for senior leaders.
• Support organizational change management for the team. You will develop and execute people readiness and adoption plans, ensuring delivery and people impacts of change are tracked and surfaced through the right operational channels.
• Execute CI talent strategy in partnership with Head of Operations, PE and TA, you will ensure workforce plans are grounded in realistic capacity, skill mix, and change readiness assumptions aligned to CI delivery needs.
• Lead financial operations for CI, including budgeting, forecasting, actuals tracking, and spend monitoring. You will maintain financial data integrity and surface risks, variances, and trade-off recommendations to inform senior leadership's investment decisions.
• Build and present operational reporting, including dashboards, scorecards, and executive-ready materials - that give CI and central leadership clear line of sight into delivery health, people indicators, and financial performance.
• People manage a team of approximately 4-6 direct reports, supporting their career development and fostering a culture of ownership.

Qualifications