Electronic Arts

EA Experiences

Our EA Experiences group creates seamless, engaging experiences for communities built around world-renowned brands like Apex, Battlefield, and The Sims. We combine expertise in fandom-building, interactive storytelling, and fan care to position our franchises at the center of entertainment. Through culturally relevant content, coordinated journeys, and adjacent experiences, we connect fans worldwide and enrich how they experience EA.

Your Impact

As an Experience Designer II within CX Services, your impact shows up in the quality of solutions. We focus on solving fan friction across the end-to-end journey, and you help shape how those solutions work, flow, and fit together. From early problem framing to production-ready designs, your work helps ensure experiences feel intuitive, coherent, and well-considered. You will report to the Director of CX Solutions Design. This is a hybrid role, with 3 days in office required.

Responsibilities:

• Design high-quality product solutions that address fan friction across the CX journey, from concept through production.

• Create concept designs and experience explorations to align on direction early.

• Conduct lightweight research, such as user journey mapping, comparative reviews, or usability teardowns, to inform design decisions.

• Translate design direction and research inputs into high-fidelity interaction and flow designs.

• Define and document interaction behaviors that improve usability, clarity, and system feedback.

• Collaborate with designers, PMs, and engineers to deliver production-ready designs that hold up at implementation.

Qualifications:

• 3–6 years of experience in product, UX, or experience design for digital products and services.

• Strong interaction design fundamentals, with a portfolio demonstrating end-to-end UX thinking and production-quality execution.

• Experience working within and contributing to design systems, alongside creating coherent, well-structured designs in the absence of a formal system.

• 3+ years of experience working with Figma and prototyping tools.

• Working knowledge of interaction principles and an understanding of how design decisions affect system behavior and user trust.