Electronic Arts

Player Experience (PX) drives change by transforming player feedback into bold, actionable insights that shape impactful recommendations. By making the players voice central to game development, we craft moments that matter, offering deeper connections.  Our deep understanding of player experience strategy and player needs, coupled with collaborative partnerships, ensures that we confidently deliver impactful experiences that truly matter.

Game development is fast and complex, shaped by player expectations. To build games that connect, teams need trusted methods to understand what matters to players and how to act on it.

PX Research works alongside Studios, Development, and Teams to clarify that process. We focus on translating player feedback into decisions that deliver on franchise strategies and exceptional player experiences.

Research Operations II - Player and Quality Insights Team

We are looking for a Research Project Manager to join our globally distributed team, with options for on-site, or hybrid work in Vancouver, BC, Montreal, QC or Los Angeles, CA (Chatsworth). You will report to the Lead, Research Operations of PX Lifestyles & ARPG and will partner with our Player Experience Research team, Development teams and other partners to help manage the end-to-end operations for Player Experience Research sessions.

Responsibilities

• You will coordinate the logistics of Player Experience Research to screen, schedule, communicate, and compensate participants using different software and communication methods

• You will work with the research team to assist with building a research project roadmap with a focus on budget, timing, database requirements and expertise on the targeted player bases

• You will assist with evolving the project management processes and capabilities of the team to fit the varying needs of game teams across EA

• You will assist with tracking project budgets and report to development partners and PQI Operations Manager when changes are needed to cover new requests

• You will follow and inform others of the policies and ethical codes related to conducting Player Experience Research at EA

Qualifications

• Comfortable working with customers, answering questions and providing instructions

• Proficient in Excel (can maintain complex spreadsheets)

• Experience with panel management and project management software (Asana, etc.)

• 1-3 years of participant recruitment, moderation, project coordination or development management experience

• A passion to put the player first, contributing to exceptional gaming experiences

• Knowledge of games and the people who play is valuable

• Able to work across time-zones and in remote environments

• Comfortable leading meetings and retrospectives with multiple team members and partners

• Collaborative and team-oriented