Electronic Arts

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Battlefield aims to bring our players classic and new experiences, big or small, on time, at quality, every time, for all our players to enjoy in a safe, respectful, and highly competitive environment. Battlefield Game Ops is the team fueling this journey. Battlefield Game Ops consists of two teams:  

• Our release team focuses on releasing high quality, bug free software on time and with high availability. 
• Our positive play team focuses on providing fair and highly competitive experiences, free of cheaters and abusers. 

Our players deserve to play when they want, how they want, and with who they want (or don’t want). Battlefield Game Ops focuses on bringing the fun. 

Responsibilities 

With the release management lead: 

• Own and refine the release process using agile project management methodology. Maintaining to ensure timely and high-quality delivery of the game to our players. 
• Plan and track the actions, tasks, dependencies and risks for the release process, and support and guide the project contributors. 
• Lead the process of hardening builds and resolving conflicts and issues before they impact the players. 
• Manage the schedule and milestones for the game development process as it relates to build releases and live service; communicate these and other critical project information to other partner teams and stakeholders. 
• Define and report on SLA and KPI for the release process and the live service. 
• Provide insights and feedback to the franchise leadership on the release status and quality. 
• Organize and manage the knowledge repository for the release process. 
• Work across different time zones and domains to coordinate the release process. 

Qualifications 

• Experience in program management within live service products, preferably within AAA gaming. 
• Strong knowledge of software development methodologies, such as agile, waterfall, and scrum. 
• Excellent communication, collaboration, and problem-solving skills. 
• Ability to work effectively in a fast-paced, dynamic, and ambiguous environment. 
• Experience with program management tools, such as Jira, Confluence, and Microsoft Project.