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Maklumat Am

Lokasi: Los Angeles - Chatsworth, California, United States of America 
ID Peranan
214899
Jenis Pekerja
Temporary Employee
Studio/Jabatan
CT - IT
Pengaturan Kerja Fleksibel
On Site

Description & Requirements

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

About the team

EA Information Technology (EAIT) powers the technology that connects our global workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to create better experiences for players worldwide.


About the role

The Desktop Support Specialist – Level 1, provides frontline, IT support to the user base in the Chatsworth campus as well as Respawn users globally. This role ensures that end users receive timely, organized, and efficient IT support for day-to-day operational needs. The Desktop Specialist plays a key role in maintaining the flow of IT services, ensuring equipment readiness, and delivering excellent customer service.

This is a full-time, onsite position for 12 months based out of Chatsworth, CA; the Specialist is expected to be in the office five (5) days per week.

Key Responsibilities:

  • Provide daily desktop IT support for approximately 300 onsite users at the LA – Chatsworth campus and Osborne campus (Mo Cap) and 300 remote users, primarily in the US and Canada

  • Transfer computer and IT related equipment between shipping, IT, and user workspaces including desk moves

  • Image, build and set up computers and peripherals tidily at user desks

  • Manage the setup of external and internal playtests in the Chatsworth lab as well as ongoing health and maintenance of the environment

  • Ongoing support and maintenance of IT and AV equipment in all campus meeting rooms 

  • Asset tag equipment and update the asset management database

  • Participate in team projects and contribute to group goals

  • Prepare hardware for recycling, including hard drive removal and asset tracking updates

  • Maintain tidiness and organization in the IT area and proactively keep IT equipment tidy across the Chatsworth campus

  • Document procedures and maintain an up to date document repository for IT processes

  • Monitor and act on the ServiceNow ticket queue tasks assigned to Respawn IT Support

  • Assisting in the onboarding process of new users


Required Experience & Skills

  • Strong customer service skills and a professional, helpful demeanor.
  • Ability to work effectively in a fast-paced, high-demand environment.
  • Organizational skills with attention to detail, particularly when handling assets and documentation.
  • Comfort working with structured task/ticket systems such as ServiceNow


Education & Certifications

Post-secondary training in IT support




Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.