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Maklumat Am

Lokasi: Hyderabad, Telangana, India 
ID Peranan
212687
Jenis Pekerja
Temporary Employee
Studio/Jabatan
EAX
Pengaturan Kerja Fleksibel
Hybrid

Description & Requirements

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

Role - Customer Support Engineer, Game Developer Experience

Electronic Arts, Hyderabad, India (Hybrid)

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play”.

 

Responsibilities:

  • Work directly with the Game Developer teams and help them solve technical challenges

  • Resolve issues involving project implementation, code error diagnosis, debugging, validation, and root cause analysis for the products/platforms assigned

  • Build internal relationships with our development and product management teams to help us communicate the priorities of our customers

  • Improve product quality by injecting fresh ideas and bringing innovations to existing products or platforms, building automation

  • You will help develop additional software components for tasks associated with the projects/platforms, designing and debugging software applications.

  • You will participate in projects that improve overall product and documentation quality

  • Participate in product/platform testing and updates

  • Achieve knowledge transfer through the delivery of training, knowledge sessions, mentoring

  • Help increase the team efficiency by sharing knowledge, providing feedback about best practices, writing tools/utilities using AI stack.

  • Develop your technology skills and become a versatile IT professional

  • Participate in schedule rotations and working shifts


Qualifications:

  • Have experience of minimum 3 years working with customers

  • Empathy for the customer experience

  • Balance varying levels of priority and urgency

  • Understand complex technical issues and manage to express them in simple and concise language

  • Familiarity with database concepts (e.g. SQL Server, MongoDB)

  • Experience around the following technology concepts - virtualization, operating systems and server administration (Linux, Windows), cloud infrastructure and services(AWS, Azure), networking (IP, routing, firewall, ACL's), coding/scripting (Python, Bash, Powershell), application and API endpoints, monitoring and observability tools (Grafana, Kibana)

  • Qualification in Computer Engineering or relevant experience needed.



Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.