Electronic Arts

The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

As part of the Game Developer Experience (GDX) organization, the Engineering and Operations team is building a structured, scalable operational lifecycle across GameKit. In this role, you will play a central part in shaping how operational excellence is embedded into product delivery from concept through launch and beyond. 

As the Product Readiness Lead, you will integrate operational standards directly into the Product Development Lifecycle (PDLC), ensuring that reliability, scalability, and support readiness are designed in, not added later. You will collaborate closely with Engineering, Product Management, Site Reliability Engineering (SRE), Customer Support, and Operations partners to help teams meet clearly defined expectations for observability, automation, documentation, and launch readiness. 

This is a hybrid role (3 days per week in the office) based in Vancouver, reporting to the Director of Operations and partnering broadly across the GameKit ecosystem to establish a repeatable, sustainable operational lifecycle model.

Responsibilities

• Enable a digital-first, automation-forward support strategy by ensuring products are designed with operational readiness from Day 0.
• Partner with product and engineering teams to embed automation, AI-enabled support capabilities, and agentic workflows into product designs before launch.
• Define and integrate standards for alerting, instrumentation, observability, runbooks, and workflow automation into the PDLC.
• Establish lifecycle checkpoints and measurable readiness indicators (e.g., MTTR, signal coverage, operational maturity).
• Lead structured operational readiness reviews and provide clear, actionable recommendations to support successful launches.
• Be the connector across teams, aligning technical and operational partners around shared reliability and support outcomes.

Qualifications

• 8+ years of experience in Operations, Site Reliability Engineering (SRE), Technical Program Management, Platform Operations, or a related discipline.
• Demonstrated hands-on experience with Service Level Agreements (SLAs)/Service Level Objectives(SLOs), incident management, observability tooling, dashboards, and automation systems in large-scale, multi-product environments.
• Strong collaboration and influence skills, with the ability to work effectively across engineering, product, and operational teams.
• Experience driving operational consistency and continuous improvement in dynamic, technology-driven organizations.