Electronic Arts

You will work onsite from Bogotá, Colombia.

We're hiring a UAT Lead for FanCare; here's what being part of the team involves!

You will guide user acceptance testing in collaboration with Programs, IT, Customer Experience partners, and operational partners to help us deliver reliable support experiences for our players, agents, and our teams. The UAT Lead organizes test plans and scripts in an Agile environment. They manage workload across multiple work streams. The Lead also mentors our testers and executes end-to-end validation. This validation spans across Salesforce, web applications, internal and external tooling, third-party integrations, data workflows, and our processes. You will emphasize testing from operational and fan-experience perspectives, ensuring that tools, workflows, escalations, case management paths, and release changes function as expected in real-world support scenarios. You will report to the UAT Manager.

Responsibilities:

• Participate in program planning to identify UAT scope, approach, deliverables, dependencies, and partner readiness needs.

• Build UAT test plans based on requirements, IT requirements, our processes, user personas, and expected end-to-end support journeys.

• Align test scripts to the player, agent, and internal user experience, including Salesforce workflows, web applications, integrations, reporting, and data validation processes.

• Mentor testers by assigning work, reviewing coverage, answering questions, removing blockers, and modeling UAT practices.

• Identify and document risks, defects, fan-affecting issues, operational gaps, and launch-readiness concerns to the UAT Manager and our project teams.

• Create reports from testing platforms to estimate effort, track progress, summarize outcomes, and provide visibility into UAT readiness.

• Work with our QA, Development, Program Managers, Project Managers, support teams, customer service partners, external partners, and other groups to raise risks and help guide solutions.

• Review regression coverage and previously deployed services in production environments to validate the ongoing success of sustaining tools and our workflows.

• Draft and distribute sprint release notes, partner updates, defect summaries, and other communications that explain expected system behavior and effect.

• Implement the regular creation and maintenance of UAT activities.

• Support case management and executive response needs where applicable by validating tooling behavior, customer support workflows, escalation paths, and information accuracy.

• Champion an end-to-end testing mindset that validates both operational execution and our fan experience instead of focusing only on individual functions or payloads.

Qualifications:

• 3+ years of experience in software development testing, with at least 1 year leading a team, including testing of web applications, enterprise tooling, integrations, and data validation processes.

• Bachelor's degree or equivalent work experience.

• Experience with bug, test case, and project tracking tools such as JIRA, Zephyr, TestLink, TestRail, or equivalent.

• Hands-on experience testing Salesforce, internal tools, external web applications, third-party integrations, case management workflows, customer service tools, or similar enterprise platforms.

• Demonstrated understanding of testing methodologies, including end-to-end, exploratory, regression, Waterfall, and Agile approaches.

• Understand and translate business, IT, operational, and fan experience requirements into end-to-end test cases with clear success criteria.

• Experience validating UAT scope across processes, system integrations, data workflows, user permissions, reporting, and production readiness.

• Include the ability to provide release notes, partner updates, defect summaries, and escalation context.

• High degree of initiative and autonomy, with the ability to solve complex problems while supporting a collaborative team environment.

• Manage time, prioritize work across multiple projects, maintain accurate documentation.

• Analytical and problem-solving skills with a focus on the user experience.

• Fluent in English, both verbal and written.