Electronic Arts

[Apex Community Engagement Manager]

As the Japan Apex Legends Community Engagement Manager you wake up everyday thinking about the Apex Legends player experience in Asia. You will report to the Shooter Franchise Director, Asia Publishing and engage directly with our passionate and diverse Apex Legends community.  Working for one of the largest game companies in the world on one of the largest battle royales in the world you have the opportunity to directly contribute to  the experience players have with Apex Legends in Japan and be a voice for our players directly to the game developer, Respawn  As the main liaison between Respawn studios and our players you will ensure players are heard, have a safe space for discussions about the game  and are able to connect with fellow players around the game.

Responsibilities: 

Community Engagement: 

• Be visible and engage directly with the Apex Legends community in Japan across multiple channels ensuring every experience reflects EA's brand and mission.

• Produce & communicate development content updates including hot fixes, bugs, exploits, bans, content roadmaps, new modes, etc.

• Ensure our Apex Legends community in Japan is a safe place for players to participate in a digital environment.

Studio Collaboration & Feedback:  

• Be a trusted partner of Respawn studio serving as the key liaison between studio & players for Japan. Work closely and collaboratively with the studio community leadership and APAC communications and marketing leadership to align local strategies and executions.

• Provide quantitative and qualitative feedback into Respawn studio on Apex Legends in Japan through consumer insight reporting tools, reviews, feedback, and other sources which create meaningful change around the games experience and sentiment.

• Monitor emerging issues and trends to ensure they are appropriately flagged and communicated to Respawn studio

Skills/Attributes:

• Familiarity with the Apex Legends game, player motivations and needs.

• Experience building data-informed community insights.

• Business to native level fluency in English and Japanese is vital along with strong writing skills

• High-quality writing skills with global audiences in mind.

• Experience managing interactions with consumers and conflict management.

• Organizational, and task/project management abilities.

• Familiar with collaborating in a global environment.

• Experience with social listening tools.

Qualifications:

• Bachelor’s degree in communications or related field, or equivalent work experience.

• Minimum of 5 years of experience in Player Engagement, Community Management, Social Media Management, or other related fields.

• Minimum of 2 years of experience with direct interactions with a player community.