Content Designer - Fan Care

We are hiring a Content Designer to join EA's Fan Care organization.

Fan Care exists to help the world play. We support fans across the globe in 13+ languages and value employees who will bring new ideas and perspectives to help make Fan Care a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our fans. We're looking for people who will come to the office or Zoom meeting excited to work and ready for some fun.

As a Content Designer, you report to the Lead Content Designer. You write UX copy for our EA Help, products, and other experiences. You advocate for our global audience to make sure each fan understands how to use our website and services to get the help they need so they can get back into the game. You advocate for accessible, mobile-first language and approach your work with a design-thinking mindset. 

Responsibilities

• You will write, edit, test, and strategize the best language for our EA Help product experience using player-friendly terms. 

• You will maintain working relationships with product managers, business executive partners, game experts, designers, and developers. 

• You’ll prioritize writing copy and developing our scope of in-game support for our fans.

• You’ll develop our conversation design for new and existing chatbot experiences. 

• You will implement our team’s UX writing strategy and style guide, help maintain our documentation, and stay up to date on UX writing best practices.

• You will collaborate and review content from your peers, finding ways to improve UX writing and design across our channels.

• You will give feedback to designers on wireframes and high-fidelity mockups using Figma.

• You will work on both desktop and mobile designs and write with both experiences in mind. You’ll also be thinking about localization and how it impacts different user experiences to ensure every player around the globe has the best experience.

• You will identify and implement ways to incorporate new ideas, approaches, and knowledge into daily and long-term tasks.

• You will partner with leaders across EA and Fan Care, leading by influence, consulting, and making recommendations on fan communication and engagement.

• You’ll know what to ask for to track and measure your impact across our channel experiences, and approach all changes with a data mindset.

Qualifications

• You have 3+ years' experience in writing, with UX writing experience.

• You have examples of previous wireframes or high-fidelity mockups that showcase your UX writing. 

• You have experience using an industry-standard style guide like the Chicago Manual of Style.

• You have experience crafting different types of content that drives action, and appeals to different learning styles and audiences.

Nice-to-haves

• A bachelor’s degree in a relevant field.

• An interest or passion in the video game industry.

• Experience in mobile spaces.

• You have an understanding and skills using SEO and accessibility best practices.

• You have experience working with highly technical content and design thinking.

• You are knowledgeable about emerging media trends and consumption habits. 

• You have experience working with senior leaders, stakeholders, and teams on content plans.