Electronic Arts

TEAM OVERVIEW

EA's Information Technology organization (EAIT) is a global team that empowers EA's players, employees, business processes, and operations to be creative, collaborative, and productive. As a digital entertainment company, EA's IT needs are broad - and include technology for game development, workforce productivity & collaboration, marketing, commercial, customer support, enterprise security, and corporate business functions.

Our mission is to bring innovative technology experiences to each of these areas, working across the company to "Enable Better Play."  On that journey we're reimagining how technology enables distributed game development on a global scale. We're working with our fan growth, player experience and marketing teams to power immersive entertainment for EA players and fans. We're deploying technology and services that are changing how we create, connect and collaborate at our EA office locations and beyond.

POSITION SUMMARY

EA has an exciting opportunity for a leader of people, processes, and technology to join our IT organization as Head of Employee and Studio Experience. Reporting to the CIO, you will lead a global team of over 140 employees, supported by a contingent workforce.

You will lead a team that supports the day-to-day operations and continuous improvement strategies for IT services that enable and power the EA workforce - including site support, global operations, and employee help and provisioning processes. Working in an inclusive and collaborative work environment, you'll ensure that IT products and services reliably and consistently support EA's goals, its teams, and locations worldwide.

That work requires building collaborative and impactful relationships with EA's studio, franchise teams and senior leadership, while forging shared-goal relationships with peer technology organizations including IT business management / operations, game developer experience, business applications, AI technologies, and global infrastructure.

RESPONSIBILITIES

• Lead and develop a global team of 140+ professionals, aligning the team's work to EA strategy, related technology, and EAIT / Central Technology strategic and operational goals.

• Working with peer organizations, contribute to the strategy for the global support of EA's workforce and their successful adoption and use of employee productivity, game development, and infrastructure capabilities.   

• Build partnerships with product and studio teams to ensure quality IT technology and service experiences for EA internal customers, achieving customer enablement goals. Create partnerships within the IT organization to achieve shared technology and innovation goals connected to EA's business strategy and growth.

• Lead the ongoing shift from a site and region-focused technology team into a global operational organization balancing consistency / efficiency with local presence and execution.   Ensure IT products' relevance to all work modalities, including onsite, remote, and hybrid.

• Scale, optimize and automate IT support processes for a growing and distributed workforce - including new hire provisioning, 3rd party onboarding, desktop support and endpoint management, local infrastructure maintenance and support, and others.

• Partner with specific product and engineering teams to maximize the impact and adoption of new technologies, including Generative AI capabilities for EA's workforce.

• Partner with IT infrastructure engineering and operations teams to support EA's local network, compute, and storage technologies, aligning them to cloud and automation transformation initiatives.

• Provide great customer experiences by anticipating and acting on portfolio-wide customer issues and trends related to IT products and services.

• Inclusively grow global team members in skills and career development. Manage a complex global budget with fiscal stewardship and operational efficiency.

• As a CIO Staff member, work in collaboration with fellow leaders to grow EAIT's vision, strategy, and objectives.

QUALIFICATIONS

You will demonstrate a strong background in global and transformational team leadership, customer and product success initiatives, operations-related rigor and experience, and technology experience, including familiarity with enterprise application and infrastructure solutions.

You will have also demonstrated inclusive people, technical and operational leadership, and an ability to create partnerships with other teams and key business partners in service of an important objective or strategy.

• Ten or more years of experience building a customer engagement model and team.

• Ten or more years of experience in information technology services and support or related/equivalent field of work.

• A passion for customer needs and a customer focus: responsive to the needs of our studios and customers while building toward an overall excellent technology experience for EA.

• Collaborate and align across various opinions and interests; experience in meeting individual BU/team needs while promoting shared technology strategies and efficiency goals..

• Successful and progressive career development in global and complex organizations.

• Experience embracing and leading transformation efforts and associated talent development.

• The ability as a leader to inspire and motivate others through conviction, vision, and articulate direction; is accomplished in the analysis and definition of goals, direction setting, and the interpretation of goals into specific initiatives and tasks.

• Someone who questions why things are done and applies /experiences to resolve issues.

• Collaboratively resolve issues, reduce roadblocks, and meet business, financial, and management goals.

• Education: A college degree in computer science, information systems, engineering, business administration, mathematics, or a related/equivalent major is required.