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通用信息

地点：Galway, Ireland 
  • 地点: Guildford
  • 州: Surrey
  • 国家/地区: United Kingdom


角色 ID
215399
工作人员类型
Temporary - with Benefits (EU & Malaysia)
工作室/部门
Fan Growth
弹性工作安排
Hybrid

Description & Requirements

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

Language Operations Lead
12 Month Contract
Hybrid 3 days per week from Galway, Ireland or Guildford, UK


The Language Operations Lead reports to the Sr. Manager, Content Design & Localization. In this role, you will own our operating model for planning, prioritizing, routing, measuring, and improving language support across Fan Care. You will partner closely with central Localization, Self Service, and Fan Care teams to ensure our multilingual support is scalable, market-aware, and aligned to player needs.

Responsibilities:

  • Lead language support across Self-Service and other support experiences to deliver localization that meets player and market needs.

  • Partner closely with our Localization, Fan Care, and Self-Service teams to align priorities and create high-quality, localized experiences.

  • Determine when to use human translators, machine translation, AI-assisted tools, or a mix to maximize speed, quality, and cost-efficiency.

  • Analyze performance data across languages, locales, and channels to deliver clear, actionable recommendations.

  • Identify regional opportunities to improve our language coverage, cultural relevance, terminology, and tone.

  • Coordinate localization early in the planning phases for new and existing player-facing initiatives.

Qualifications:

  • 5+ years of experience in localization, customer support operations, program management, or content operations.

  • Experience leading localized content, multilingual programs, or localization operations at scale.

  • Deep knowledge of translation workflows, vendor management, and AI-assisted translation tools.

  • Proven ability to design scalable workflows, manage budgets, analyze KPIs, and collaborate with senior stakeholders.

Nice-to-haves


  • Bachelor's degree in localization, linguistics, project management, or operations.

  • Experience with AI evaluation, translation management systems, or multilingual quality frameworks.

  • Experience supporting player help or digital customer experience programs in gaming or tech.



Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。