Electronic Arts

Senior Analyst, Legal Solutions & Technology

Electronic Arts

Redwood City, Los Angeles Del Rey, Kirkland, Austin, Orlando, Vancouver 

As the Senior Legal Solutions & Technology Analyst, you will manage legal-focused projects, applications, and processes. You will interact with key legal and business partners and collaborate with other LST team members to identify business opportunities and then design, implement, and support solutions to improve the day-to-day productivity of the legal and business teams. You see problems as opportunities and are solutions-oriented with focus on the end-user and business needs while navigating complex and ambiguous scenarios. The Senior Analyst will also serve as a subject matter expert on legal technology and will be responsible for end-user training and play a key role in change management.

You will report to the Senior Manager, Legal Solutions & Technology, and you will be expected work a hybrid schedule with 3 days in office in an North American EA office.

Your Responsibilities Include:

Legal Technology & Project Management

● Gather, validate, prioritize, and interpret requirements to produce technical designs.

● Configure, implement, and maintain technical and functional solutions, including documentation.

● Create and manage project schedules to meet deliverables, identify risks, and provide status updates to stakeholders.

● Develop test cases/scenarios and manage system and user acceptance tests.

● Identify opportunities to improve processes and increase efficiencies.

● Serve as an administrator and power user for relevant platforms.

● Create and produce operational metrics and reporting.

End-User Enablement

● Support end users and troubleshoot issues as part of a COE team.

● Collaborate with the extended and external support teams to ensure issue resolution and ticket management.

● Ensure solution controls are followed and support audit requests as needed.

● Create and maintain SOPs for supported functions.

End-User Training & Change Management

● Create and update user guides and training materials.

● Develop and deliver training sessions to drive user adoption.

Qualifications & Achievements:

● You have 5+ years prior relevant experience

● You're experienced implementing technical solutions in no-code environments

● You've participated in global projects such as CLMS in a legal department

● You have experience identifying, documenting, and prioritizing requirements

● Experience working with business clients, technical, and cross-functional teams

● Experience training end-users

● Ability to translate business needs into technical solutions

● Is intellectually curious and embraces technology to enable and automate business processes