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通用信息

地点：Vancouver, British Columbia, Canada 
  • 地点: Vancouver
  • 州: British Columbia
  • 国家/地区: Canada


角色 ID
212419
工作人员类型
Regular Employee
工作室/部门
CT - IT
弹性工作安排
On Site

描述和要求

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。


A full time, mostly site-specific position focused on AV solutions and support for our AV infrastructure, meetings, and events. Support and maintain in-house AV systems, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance and uptime. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Identify areas for automation within EAIT and focus on design, development, and evaluation of automation. Contribute to the operations, support, and continuing development of event AV and meeting room systems and technologies. This position is to participate in IT communities focused on future standards and knowledge sharing. Providing after-hours support for the local studio desktop team when needed is a requirement. Due to the nature of the support role, the work is 100% on-site.

Key Skills & Responsibilities

  • Provide exceptional AV support and white glove service to C-Level, Executives, and other VIPs for meetings, conferences, and events. This would include being present for said meetings and coordinating with a backup desktop technician for coverage/extra hands.
  • Perform analysis and diagnosis of complex AV issues for end users, demonstrating expertise in AV signal flow and systemic troubleshooting methods to efficiently identify root cause and resolve issues for end users as well as our AV infrastructure, and recommend and implement solutions.
  • Create schematics for complex meeting rooms.
  • Perform routine preventive maintenance, maintain functional aspects of AV systems, and maintain an inventory of equipment, ensuring a ready-to-use state for meeting rooms.
  • Evaluate, prioritize, and respond to service requests with a resolution, as well as taking ownership of ticket escalations from the desktop team.
  • Build and maintain proactive relationships with key stakeholders (including C-Level, Executives and VIPs) within company business units that we support and work with, ensuring business objectives are met.
  • Place and escalate vendor/integrator service calls when necessary to resolve hardware or software failures.
  • Project management of new builds. Keeping stakeholders informed and ensuring minimal downtime of AV systems
  • Management of budget. Scoping, placing, and managing purchase orders of AV equipment.
  • Knowledge, understanding, and hands-on experience of video conferencing including support for Zoom conference calls and webinars.
  • Knowledge of production equipment and broadcast.
  • Understanding of production terms and roles within live events, including A1, V1, Technical Director.
  • Operating audio and video equipment during live and hybrid events (including Digital audio Mixers, wireless microphone management, screen switching, PTZ cameras, Lighting control, content management, remote participant management, etc.)
  • Familiarity with product lines including Crestron, Extron, Samsung, BiAmp, Clearone, QSC / Q-SYS, Shure, Neat, Poly, BrightSign, etc.
  • Management of digital signage software and hardware. Including custom content management and uncommon aspect ratio management. 
  • Familiarity/certification with IP network audio systems (such as Dante).
  • Provide support and training on meeting rooms, AV systems, and tools to end users with varying levels of technical proficiency.
  • Maintain, refine, and create AV systems documentation in Confluence or EA Google Drive.
  • Identify opportunities to improve existing processes through refinement and/or automation.
  • Ensure compliance with company processes, methods, and procedures.
  • Comfortable working with other trades and mentoring less experienced technicians.
  • Valuing being a part of a best-in-class service team.
  • Develop AV upgrade solutions based on current or projected business needs, conduct proof-of-concept testing, meet with other site AV engineers to vet solutions and gain consensus or feedback for modifications.
  • Recommend meeting room upgrade priorities to the Desktop Support and Site IT Manager.
  • Thoroughly test meeting room upgrades before going into production for the studio user base.
  • Familiarity in AV programming (e.g. Crestron) and signal flow to support interconnectivity between technologies.
  • Monitor room health dashboards daily and contact Workplace Experience (Facilities) immediately regarding rooms whose AV equipment state would impact user experience. Investigate with high priority and arrange with our AV vendor (integrator) for hardware repairs/RMA and resolution where necessary.
  •  
  • Review meeting room check findings by the desktop support team and address required fixes asap, as well as coach the desktop support team if their room checks aren’t up to standards.
  • Lead new L2 desktop technicians’ training for AV support as well as training for the whole desktop team for changes in hardware configuration and procedures.
  • Keep a dedicated L2 AV support technician (SME) in the loop and ready for said meetings, to provide coverage in case of illness or PTO.

Required Qualifications

  • Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  • 7+ years of experience in all aspects of professional AV support.
  • Experienced in AV design engineering.
  • Strong experience with audio and video conferencing technologies.
  • Superior client relationship management (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).
  • Troubleshooting and support experience with AVoIP, DSP, control, digital signage and video wall systems.
  • Excellent communication and client service skills, with consistent follow-through.
  • Understanding of development and consumer game consoles.
  • Ability to coordinate and communicate at all levels within the organization.
  • Ability to manage vendors (integrators) and ensure deliverables are met.
  • Tech Savvy – Ability and passion for learning new technology and tools.
  • Excellent Customer Support skills – A drive to help end-users get what they need to do their jobs the best they can.
  • Prioritization Skills – The ability to analyze requests and prioritize them based on impact.
  • Self-starter, self-motivated, able to work under minimal supervision.
  • Able to lift 50 lbs

 

Preferred Qualifications

  • CTS Certification
  • Dante L2 or higher certification
  • Crestron programming certification (CTI-P101 or above)
  • QSYS programming certification
  • Shure Technical Enablement Training


Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。