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通用信息

地点：Redwood City, California, United States of America 
角色 ID
214813
工作人员类型
Regular Employee
工作室/部门
CT - IT
弹性工作安排
On Site

Description & Requirements

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

About us

Join us at Electronic Arts (EA), where you will help inspire the world to play by delivering white-glove technology support to our Executive Leadership. You will report to the IT Support Manager and partner with us to shape the future of executive support, combining technical expertise with a proactive service mindset. At EA, you will work in a culture that values creativity, inclusivity, and innovation, supporting leaders who drive iconic franchises and new projects. You will be a key driver in modernizing our support model, proactively building smarter, more resilient systems and leveraging automation to enhance the executive experience. We are looking for you to help us improve our service model through automation and AI, ensuring our executives stay focused on what matters most. You will play a key role in system modernization initiatives, collaborating across teams to drive adoption of new technologies and optimize our IT infrastructure for future growth.


About the team

EA Information Technology (EAIT) powers the technology that connects our global workforce and supports every part of our business, from game development to marketing, publishing, security, and player experience. We create secure, scalable solutions that help teams collaborate and innovate in order to create better experiences for players worldwide.


What We're Looking For

We are seeking an innovative technical partner who bridges the gap between white-glove service and engineering excellence. You thrive on building trusted relationships and owning the support experience from end to end, while proactively scaling our model through automation, AI, and API-driven solutions. You combine a deep service mindset with a passion for modern technology, staying calm under pressure and exercising sound judgment.

Responsibilities:

  • Engineer automated solutions using Python or PowerShell, improving manual tasks and orchestrating workflows across platforms like Power Automate, MuleSoft, SnapLogic, and Workato.
  • Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, ServiceNow, Slack, and Teams, applying Agentic AI for knowledge base automation and predictive support.
  • Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM), communicating solutions to technical and non-technical audiences.
  • Prepare and support technology for executive meetings and high-visibility events, ensuring systems are tested, reliable, and ready for live execution, while maintaining end-to-end ownership of service recovery and process improvement.
  • Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges and ensure our leaders have a seamless, top-tier technology experience every day.
  • Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support.
  • Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership.
  • Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location.

Required Qualifications:

  • 5+ years of experience providing IT support for executives, VIP users, or high-touch environments.
  • Experience engineering automated solutions with Python or PowerShell and using platforms such as Power Automate, MuleSoft, SnapLogic, or Workato.
  • Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

 



Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。