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通用信息

地点：Vancouver, British Columbia, Canada 
角色 ID
212677
工作人员类型
Regular Employee
工作室/部门
CT - IT
弹性工作安排
Hybrid

Description & Requirements

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

 

As part of the Game Developer Experience (GDX) organization, you will work directly with product and engineering teams to ensure services are ready before they go live. This includes identifying operational gaps, aligning on what “ready” looks like, and helping teams address those gaps prior to launch.

 

In this role, you will partner with Engineering, Product Management, and Service Operation leaders to ensure products are prepared to operate in production from day one. You will help teams define and meet clear expectations for observability, automation, documentation, and support readiness.

 

This is a hybrid role (3 days per week in the office) reporting to the Director of Service Operations.

 

Responsibilities

  • Work with product and engineering teams to ensure services are operationally ready before go-live, identifying gaps and helping drive them to resolution prior to launch
  • Lead and support launch readiness reviews, ensuring services meet expectations before production and that risks are clearly understood
  • Ensure teams have the necessary operational foundations in place before launch, including runbooks, monitoring and alerting, on-call readiness, and clear incident response paths
  • Identify operational risks early, work with teams on mitigation plans, and support decisions when risks remain at launch
  • Partner across Engineering, Product, SRE, Customer Support, and Operations to align on readiness expectations and ensure accountability for closing gaps
  • Enable a digital-first, automation-forward support approach by ensuring products are designed with operational readiness from Day 1
  • Integrate standards for observability, automation, and operational workflows into how products are built and launched

 

Qualifications

  • 8+ years of experience in Operations, Technical Program Management, Platform Operations, or similar roles working closely with product and engineering teams
  • Experience preparing services or products for launch, including defining readiness expectations and working through operational gaps prior to go-live
  • Strong understanding of operational practices such as monitoring, alerting, incident response, runbooks, and on-call readiness
  • Experience working across multiple teams to align on priorities, address risks, and drive outcomes
  • Ability to identify operational risks, communicate tradeoffs, and support decision-making in complex environments 

 



Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。