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通用信息

地点：Redwood City, California, United States of America 
  • 地点: Redwood City
  • 州:
  • 国家/地区: United States of America


角色 ID
211463
工作人员类型
Temporary Employee
工作室/部门
CT - IT
弹性工作安排
On Site

描述和要求

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

Location: Redwood Shores

Job Title: Sr IT Service Specialist

Reports to: Desktop Support Manager

Hours: Monday – Friday 8:00AM to 5:00PM

TFT: 18 Months

 

 

Role Overview

 

A TFT, site-specific position, reporting to the Desktop Support Manager, focused on client-based solutions enabling the development of games. Support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.  Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Identify areas for automation within EAIT and focus on design, development, and evaluation of automation. This position is to participate in IT communities focused on future standards and knowledge sharing. On-call after-hours support required on a rotational basis. Due to the nature of the support role, the work is 100% on-site.

 

Responsibilities

  • Provide timely and effective technical support to end users, ensuring clear communication and resolution of issues via IT ticketing system, calls, email, internal messaging or in-person interactions.
    • Collaborate with the Desktop support team that is responsible for: Imaging and new machine setups for both PC and Mac, refreshes, hardware replacements and upgrades, software licensing, and onsite support for studio staff with walk-up help requests.
    • Develop relationships with the business and other departments at all levels to have a greater understanding of individual and team needs, as well as development pipelines and important milestone dates.
    • Develop and apply audio-visual subject matter expertise in the functionality and operational performance of meeting rooms. Provide rapid response of support requests relating to meeting room technologies, showing calm focus in high-pressure support situations.
    • Collaborate with global IT peers and management to ensure consistent support is provided across regions and sites. 
    • Working to ensure the fleet of hardware at your site follows hardware asset management best practices, and equipment is effectively evergreened on appropriate timelines to reduce business downtime and empower staff productivity.
    • Be able to provide effective support to executives and on-site events.

 

Required Qualifications

 

  • Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  • You have 3 or more years of experience in all aspects of desktop support.
  • Experience with: Deploying, updating, optimizing, and troubleshooting Windows and Mac-based workstations and laptops in a corporate environment leveraging SCCM, Azure/Intune, JAMF Pro (Casper), Tanium and other system management tools.
  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
  • Experience with applications/tools including, but not limited to: Office Suites, Slack. Zoom, OKTA, Data Encryption (BitLocker / FileVault), Adobe Creative Cloud, Microsoft XDK, Sony XDK/PRODG, JIRA.
  • Understanding of development and consumer game consoles.
  • Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc...
  • Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow).
  • Ability to coordinate and communicate at all levels within the organization.
  • Tech Savvy – Ability and passion for learning new technology and tools.
  • Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time.
  • Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
  • Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication.
  • Self-starter, self-motivated, able to work under minimal supervision.
  • Experience with Project Management tools/methodologies.
  • Able to lift 50 lbs.


Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。