Electronic Arts

Job Description: Team Leader, Accounts Receivable Position Overview: We are seeking an experienced and detail-oriented Accounts Receivable Team Leader to join our Finance team. This role is responsible for managing end-to-end accounts receivable processes, driving effective collections strategies, resolving disputes, and minimizing credit risk while maintaining strong customer relationships. In addition, the role will lead and manage a team of AR professionals, driving performance, coaching and development, and ensuring the achievement of operational and strategic objectives. The position plays a critical role in improving cash flow, optimizing processes, and delivering actionable insights to support business decisions. The ideal candidate will bring strong technical expertise in developing Power BI dashboards, leveraging Microsoft Lists / SharePoint, and utilizing workflow tools to drive process improvements, automation initiatives, and system optimization, enhancing efficiency and scalability across the Order-to-Cash cycle. Team Management & Leadership • Lead and manage a team of 3–4 Accounts Receivable professionals, ensuring effective day-to-day operations • Set clear goals and KPIs, monitor team performance, and conduct regular performance conversations and feedback sessions • Coach, mentor, and develop team members to enhance capability, engagement, and career growth • Allocate and prioritize workload across the team to ensure timely and high-quality delivery • Foster a collaborative, accountable, and high-performance team environment • Support hiring, onboarding, and training of new team members as required Stakeholder Collaboration & Training • Work closely with internal stakeholders across Finance, Sales, and Operations to ensure alignment and issue resolution   • Lead training initiatives and provide ongoing guidance to team members on AR processes, dashboards, and tools   • Foster knowledge sharing, collaboration, and adoption of improved processes within the team Accounts Receivable & Collections Management • Lead and oversee end-to-end accounts receivable processes, including customer master, collections, and cash application • Guide the team in developing and executing effective collection strategies to reduce overdue receivables and improve cash flow • Review AR aging reports and support the team in prioritizing and following up on outstanding balances • Foster strong customer relationships through team engagement to ensure timely payments and issue resolution Dispute & Deduction Resolution • Oversee the analysis, investigation, and resolution of customer deductions and disputes, ensuring timely closure by the team   • Work closely with cross-functional teams (Sales, Billing, Finance) to drive resolution of complex issues   • Coach team members to identify root causes and implement corrective actions to minimize recurring disputes   Credit Risk & Customer Management • Supervise credit assessments, including evaluation of accounts for doubtful allowance, and support credit limit recommendations • Monitor team handling of credit exposure and ensure proactive risk identification, including identification of potentially doubtful accounts • Act as an escalation point for complex customer issues, payment delays, and accounts requiring doubtful allowance consideration Financial Reporting & Analysis • Oversee reconciliation of accounts receivable and ensure accuracy of financial data   • Review AR aging, collections, and performance reports prepared by the team   • Support month-end close activities and ensure timely deliverables   • Drive data-driven insights and guide the team in providing actionable recommendations   Risk Management • Lead identification and assessment of financial and operational risks within AR processes   • Ensure team participation in risk assessments and implementation of mitigation strategies   • Oversee documentation and ensure audit readiness   Automation, Reporting & Systems Optimization • Guide the team in designing and developing Power BI dashboards to track AR performance and KPIs   • Drive adoption of Microsoft Lists / SharePoint and workflow tools to streamline processes   • Identify and sponsor automation opportunities (RPA) to improve efficiency and reduce manual effort   • Lead system enhancements and support digital transformation initiatives within O2C   Process Improvement & Governance • Drive standardization and documentation of AR and collections processes across the team   • Lead continuous improvement initiatives to enhance efficiency and scalability   • Ensure team adherence to internal controls, policies, and audit requirements   • Support implementation of new tools, systems, and best practices   Qualifications & Requirements • Bachelor’s/master's degree in finance, Accounting, Commerce, or related field (CA/ICWA/ACCA semi-qualified preferred) • 8–10 years of experience in AR, Collections, Credit Management, or O2C. Experience leading teams is an advantage. • Strong understanding of the AR lifecycle, including invoicing, collections, cash application, and dispute resolution • Ability to drive results, support team success, provide coaching and feedback, and contribute to employee development. Previous people management experience is preferred. • Expertise in Power BI, Microsoft Lists/SharePoint, and workflow automation tools (Power Automate); RPA exposure preferred • Proficiency in Oracle R12 ERP and advanced MS Excel • Strong analytical skills with experience in reporting, reconciliation, and performance tracking, with the ability to generate actionable insights • Demonstrated experience in process improvement, automation, and identifying efficiency opportunities • Excellent communication and stakeholder management skills, with the ability to collaborate and influence cross functionally • Ability to lead in a fast-paced, cross-functional environment with strong attention to detail • Experience in process standardization, documentation, training, and adherence to risk and control frameworks • Adaptable and proactive in driving change across tools, systems, and business processes