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General Information

Locations: Bogota, Colombia 
Role ID
213726
Worker Type
Regular Employee
Studio/Department
Other
Work Model
Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Role Summary

The Lead IT Support Specialist is the technical and operational leader of the EA Columbia IT team. This role provides Tier 3 desktop and infrastructure support, manages day-to-day team activities, and serves as the escalation point for critical incidents and procurement needs. The lead will also coordinate with global IT, oversee IT procurement and asset management processes, and help shape the future of IT support at the Bogota Studio.

Key Responsibilities

• Serve as the primary escalation point for desktop, console, and operational issues

• Coordinate daily team activities and site coverage scheduling

• Provide advanced desktop support for Windows 10/11 and macOS environments

• Lead and manage IT asset lifecycle, procurement, and vendor engagement

• Interface directly with senior studio leadership and support executive users

• Coordinate and deliver local IT projects (e.g., rollouts, refreshes, upgrades)

• Maintain documentation for procedures, projects, and hardware tracking

• Evaluate and recommend hardware/software improvements based on user needs

• Support game teams in optimizing IT workflows and tooling

• Build and maintain relationships with technical leads and global IT contacts

• Assist with onboarding and mentorship of associate-level IT specialists

Technical Requirements

Must Haves:

- Windows 10/11 support: imaging, patching, automation, and troubleshooting

- macOS enterprise support: Apple Remote Desktop, OS imaging, dual-boot config

- Asset management and inventory control (lifecycle, audits, recycling)

- Hands-on experience with desktops, laptops, printers, and accessories

Good to Haves:

- Experience with SCCM, JAMF, or related deployment tools

- Active Directory and group policy familiarity

- Printer and print server configuration

- Cisco VoIP phone and voicemail setup

- Project coordination experience (e.g., PC refreshes, office moves)

Skills & Qualifications

• 5+ years of experience in a senior desktop support role

• Strong customer service and interpersonal skills, including executive-level support

• Exceptional problem-solving and root cause analysis abilities

• Excellent written documentation and team communication skills

• Comfortable working independently and managing shifting priorities

• Experience leading or mentoring others in a support environment

• Bachelor’s degree or equivalent experience preferred



About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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