Electronic Arts

Community Coordinator 

Workplace Type: Hybrid - Vancouver

Reporting To: Community Team Manager

Team: Fan Care

EA's Fan Care organization helps our players get the most fun from their games. We support fans across their EA experiences, from onboarding to resolving issues, while ensuring safe and inclusive online play. We value diverse perspectives that make Fan Care a great place to be and be from.

Your Impact 

You will help shape how players experience EA's communities. Partnering with game teams and community leaders, you'll connect players, support engagement, and ensure conversations stay constructive and on brand.

Responsibilities

• Represent EA on forums and community channels, engaging daily with players.

• Create and moderate discussion topics and ensure positive player interactions.

• Report community sentiment and technical issues to internal partners.

• Share insights and ideas for improving community processes and content.

• Collaborate with studios and development teams to support player engagement.

• Moderate challenging situations while maintaining professionalism.

Required Qualifications

• Fluent English communication, written and spoken.

• 2+ years of game or community support experience.

• Customer service skills and understanding of player engagement.

• Ability to manage multiple priorities and meet deadlines.

• Experience tracking performance against Metrics.

Core Skills and Experience

• Familiarity with community or social platforms.

• Clear writing and content creation skills.

• Analytical approach to understanding community trends.

• Experience maintaining composure in fast-paced or high-volume environments.