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일반 정보

지역: Toronto (Glu Mobile), Ontario, Canada 
역할 ID
208256
근로자 유형
Regular Employee
스튜디오/부서
Marketing
유연근무제
Off Site

설명 및 참여 요건

Electronic Arts는 전 세계 플레이어와 팬들에게 영감을 불어넣을 차세대 엔터테인먼트 경험을 제작합니다. 여기에선 모든 이가 이야기의 일부가 됩니다. 전 세계를 연결하는 커뮤니티의 일부이자 창의력이 번창하고 새로운 관점을 제시하며 아이디어가 중요한 곳이며 모두가 플레이 제작에 참여할 수 있는 팀입니다.

Director of Operations, Fan Membership

EA Experiences

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment.

Fan Growth

EA’s Fan Growth organization elevates the experiences customers get from our entertainment and maximizes their fun. We value people who bring new perspectives to make Fan Growth a great place to be and be from. We celebrate diversity and inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will show up excited to work and ready for fun.

Summary

The Director of Operations will help shape and implement the operational strategy to lead organizational effectiveness and growth within the Fan Growth team. You'll report directly to the Senior Director of Fan Membership, managing complex partnerships, oversee operational and production teams, and advocate for strategic programs that enhance efficiency, collaboration, and performance.

You will have experience in operational leadership, a background in creative technology and gaming from concept to live service, and experience with team mentorship and process optimization. 

Responsibilities:

 Strategic Leadership

  • Establish and evaluate operational plans to ensure agreement on overarching priorities.

  • Define the Loyalty Membership Framework and oversee its governance, ensuring implementation and sustainability.

Operational Excellence

  • Analyze financial statements to understand and improve the impact of projects, ensuring prioritization of areas.

  • Implement cost-saving opportunities, including optimizations in workforce location and partner expansion.

  • Evaluate organizational effectiveness and recommend process improvements.

Financial and Risk Oversight

  • Review and assess operational budgets and plans, identifying potential risks and implementing mitigation strategies.

  • Oversee the financial health of operational programs, partnering with finance teams to maintain profitability and agreement on growth targets.

Project and Resource Management

  • Oversee multiple internal and external teams, ensuring projects are on track and resources are allocated.

  • Promote collaboration to address dependencies and align with project and organizational goals.

Qualifications:

  • 10+ years of operational leadership, managing large teams and budgets

  • 8+ years of experience in creative tech/game development, from creation through live service.

  • Experience shaping and scaling organizational structures in large-scale enterprises.

  • Hands-on experience with live services, including marketing and operational dynamics.

  • 5+ years of experience applying financial statements to evaluate performance, contracts, and agreements.

Skills and Attributes

  • You should have the ability to translate data into applicable strategies.

  • Expertise in managing teams and partnerships to achieve unified outcomes.

  • Experience with project management frameworks (Agile, Waterfall) and iterative creative processes.

  • Demonstrated effectiveness leading indirectly through influence



Electronic Arts 소개
EA는 전 세계의 다양한 게임과 경험, 지역, 그리고 기회에 대한 광범위한 포트폴리오를 보유함에 있어 자랑스럽게 생각합니다. 당사는 적응력, 회복력, 창의성, 호기심을 중시합니다. 잠재력을 발휘하는 리더십부터 학습과 실험을 위한 공간을 만드는 것까지, 당사는 여러분이 훌륭한 일을 하고 성장의 기회를 추구할 수 있도록 힘을 실어드립니다.

EA는 신체적, 정서적, 재정적, 직업적, 지역 사회 복지에 중점을 둔 복리후생 프로그램을 통해 유급 휴가와 육아 휴가, 무료 게임 제공 등을 통해 균형 잡힌 삶을 지원합니다. 당사는 팀이 항상 최선을 다할 수 있는 환경을 육성합니다.

Electronic Arts는 동등한 고용 기회를 제공합니다. 채용에 관한 모든 결정은 인종, 피부색, 출신 국가, 혈통, 성별, 성 정체성 또는 성 표현, 성적 성향, 나이, 유전 정보, 종교, 장애, 질병, 임신, 결혼, 가족 상황, 군 복무 여부 또는 기타 법으로 보호되는 기타 특성과 관계없이 내려집니다. 당사는 또한 해당 법률에 따라 전과 기록이 있는 자격을 갖춘 지원자도 채용 대상으로 고려합니다. 또한, EA는 관련 법률에서 요구하는 대로 장애가 있는 자격을 갖춘 개인을 위한 직장 내 편의 시설을 마련합니다.