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通用信息

地点:Toronto (Glu Mobile), Ontario, Canada 
角色 ID
208256
工作人员类型
Regular Employee
工作室/部门
Marketing
弹性工作安排
Off Site

描述和要求

Electronic Arts 打造更高层次的娱乐体验,激励世界各地的玩家和粉丝。在这里,每个人都是故事的主角。活跃社群,畅联全球。这里充满创造力,鼓励新观点,注重好创意。这是一支人人都能让游戏成为现实的团队。

Director of Operations, Fan Membership

EA Experiences

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment.

Fan Growth

EA’s Fan Growth organization elevates the experiences customers get from our entertainment and maximizes their fun. We value people who bring new perspectives to make Fan Growth a great place to be and be from. We celebrate diversity and inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will show up excited to work and ready for fun.

Summary

The Director of Operations will help shape and implement the operational strategy to lead organizational effectiveness and growth within the Fan Growth team. You'll report directly to the Senior Director of Fan Membership, managing complex partnerships, oversee operational and production teams, and advocate for strategic programs that enhance efficiency, collaboration, and performance.

You will have experience in operational leadership, a background in creative technology and gaming from concept to live service, and experience with team mentorship and process optimization. 

Responsibilities:

 Strategic Leadership

  • Establish and evaluate operational plans to ensure agreement on overarching priorities.

  • Define the Loyalty Membership Framework and oversee its governance, ensuring implementation and sustainability.

Operational Excellence

  • Analyze financial statements to understand and improve the impact of projects, ensuring prioritization of areas.

  • Implement cost-saving opportunities, including optimizations in workforce location and partner expansion.

  • Evaluate organizational effectiveness and recommend process improvements.

Financial and Risk Oversight

  • Review and assess operational budgets and plans, identifying potential risks and implementing mitigation strategies.

  • Oversee the financial health of operational programs, partnering with finance teams to maintain profitability and agreement on growth targets.

Project and Resource Management

  • Oversee multiple internal and external teams, ensuring projects are on track and resources are allocated.

  • Promote collaboration to address dependencies and align with project and organizational goals.

Qualifications:

  • 10+ years of operational leadership, managing large teams and budgets

  • 8+ years of experience in creative tech/game development, from creation through live service.

  • Experience shaping and scaling organizational structures in large-scale enterprises.

  • Hands-on experience with live services, including marketing and operational dynamics.

  • 5+ years of experience applying financial statements to evaluate performance, contracts, and agreements.

Skills and Attributes

  • You should have the ability to translate data into applicable strategies.

  • Expertise in managing teams and partnerships to achieve unified outcomes.

  • Experience with project management frameworks (Agile, Waterfall) and iterative creative processes.

  • Demonstrated effectiveness leading indirectly through influence



Electronic Arts
我们拥有全面的游戏组合和丰富的体验,在世界各地设有分支机构,而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力,为学习和尝试提供空间,赋能您出色地完成工作并寻求成长的机会。

我们的福利计划十分全面,注重身体、情感、财务、职业和社区幸福感,提供带薪休假、育儿假以及免费游戏等更多福利来助力大家维持生活平衡。我们营造和谐的环境,让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况,或任何受法律保护的其他特征。我们也会遵守相关法律,考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求,为合资格的残障人士提供工作场所的便利。