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Lokasi: Austin, Texas, United States of America 
  • Lokasi: Galway
  • Negeri:
  • Negara: Ireland


ID Peranan
209091
Jenis Pekerja
Regular Employee
Studio/Jabatan
Fan Growth
Pengaturan Kerja Fleksibel
Hybrid

Perihalan & Keperluan

Electronic Arts mencipta pengalaman hiburan tahap seterusnya yang memberi inspirasi kepada pemain dan peminat di seluruh dunia. Semua orang adalah sebahagian daripada kisah di sini. Sebahagian daripada komuniti yang terhubung merentasi dunia. Tempat di mana kreativiti berkembang maju, perspektif baharu di alu-alukan dan idea adalah penting. Satu pasukan di mana semua orang terlibat dalam permainan.

EA’s Fan Growth organization is responsible for elevating the experiences customers get from our entertainment and maximizing their fun. We’re obsessed with the experiences our fans have with EA. We value people who bring new ideas and perspectives to make Fan Growth a great place to be and be from. We celebrate inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will show up excited to work and ready for fun. The Fan Growth organization is seeking a Live Performance Optimization Manager.


As the Live Performance Optimization Manager, you'll analyze performance data to enhance efficiency and effectiveness across our key metrics, queue management, routing, and staffing. You're a seasoned operations professional with a deep understanding of live processes, systems, tools, and workforce management. You have a proven ability to analyze data from the ground up, identify opportunities, and champion initiatives across teams. You make outcome-based recommendations to prioritize impactful work that drives improvement.


What an average day at EA looks like for the Live Performance Optimization Manager:

  • Conducting in-depth analysis to provide data-driven insights and making outcome-based recommendations that prioritize impactful work and drive operational improvement.

  • Analyzing and communicating the current versus potential state of operational performance, focusing on player experience, channel health, and financial metrics.

  • Identifying and addressing emerging trends early.

  • Collaborating with Product, Operations, Workforce Management, Learning & Development, and Process teams to deliver measurable performance improvements.

  • Monitoring and improving queue management and routing efficiency, staff utilization and demand management.


Requirements:

  • 5+ years' experience in a similar role or operations or relationship management
  • Strong understanding of operational performance, with experience in achieving key targets
  • Ability to work collaboratively, providing clarity and direction


If this role is for you, then you are:

  • Creative – able to devise innovative solutions to complex problems.
  • Motivated – eager to dive in, analyze, and collaborate to implement recommendations.
  • Proactive – generate ideas and lead projects to enhance operations.
  • Efficient – skilled at planning and executing changes for better outcomes.
  • Curious – keen to investigate issues, ask insightful questions, and provide actionable recommendations.
  • Collaborative – a leader who fosters teamwork, and enthusiasm, and builds strong relationships.
  • Achiever – driven by results, with a track record of success.
  • Accomplished – proven professional achievements in operational excellence.


Tentang Electronic Arts
Kami berbangga mempunyai portfolio permainan dan pengalaman yang luas, lokasi di seluruh dunia dan peluang merentasi EA. Kami menghargai kebolehsuaian, ketahanan, kreativiti dan sifat ingin tahu. Daripada kepimpinan yang menyerlahkan potensi anda, kepada mewujudkan ruang untuk pembelajaran dan membuat uji kaji, kami memperkasakan anda untuk melakukan kerja-kerja yang hebat dan mengejar peluang untuk pertumbuhan.

Kami mengambil pendekatan yang holistik dengan program manfaat kami, memberi tumpuan kepada fizikal, emosi, kewangan, kerjaya, dan kesejahteraan komuniti untuk menyokong kehidupan yang seimbang. Pakej kami disesuaikan untuk memenuhi keperluan setempat dan mungkin merangkumi perlindungan penjagaan kesihatan, sokongan kesejahteraan mental, simpanan persaraan, cuti bergaji, cuti keluarga, permainan percuma dan banyak lagi. Kami memupuk persekitaran di mana pasukan kami sentiasa boleh membawa pengalaman terbaik mereka.

Electronic Arts adalah majikan peluang yang sama rata. Semua keputusan pekerjaan dibuat tanpa mengambil kira kaum, warna kulit, asal negara, keturunan, jantina, identiti atau penzahiran jantina, orientasi seksual, umur, maklumat genetik, agama, kecacatan, keadaan perubatan, kehamilan, status perkahwinan, status keluarga, status veteran, atau mana-mana ciri lain yang dilindungi oleh undang-undang. Kami juga akan mempertimbangkan pemohon pekerjaan berkelayakan yang mempunyai rekod jenayah selaras dengan undang-undang yang berkenaan. EA juga menyediakan tempat tinggal di tempat kerja untuk individu yang berkelayakan dengan kecacatan seperti yang dikehendaki oleh undang-undang yang berkenaan.