Electronic Arts

EA’s Fan Growth organization is responsible for elevating the experiences customers get from our entertainment and maximizing their fun. We’re obsessed with the experiences our fans have with EA. We value people who bring new ideas and perspectives to make Fan Growth a great place to be and be from. We celebrate inclusion. It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will show up excited to work and ready for fun. The Fan Growth organization is seeking a Live Performance Optimization Manager.

As the Live Performance Optimization Manager, you'll analyze performance data to enhance efficiency and effectiveness across our key metrics, queue management, routing, and staffing. You're a seasoned operations professional with a deep understanding of live processes, systems, tools, and workforce management. You have a proven ability to analyze data from the ground up, identify opportunities, and champion initiatives across teams. You make outcome-based recommendations to prioritize impactful work that drives improvement.

What an average day at EA looks like for the Live Performance Optimization Manager:

• Conducting in-depth analysis to provide data-driven insights and making outcome-based recommendations that prioritize impactful work and drive operational improvement.

• Analyzing and communicating the current versus potential state of operational performance, focusing on player experience, channel health, and financial metrics.

• Identifying and addressing emerging trends early.

• Collaborating with Product, Operations, Workforce Management, Learning & Development, and Process teams to deliver measurable performance improvements.

• Monitoring and improving queue management and routing efficiency, staff utilization and demand management.

Requirements:

• 5+ years' experience in a similar role or operations or relationship management
• Strong understanding of operational performance, with experience in achieving key targets
• Ability to work collaboratively, providing clarity and direction

If this role is for you, then you are:

• Creative – able to devise innovative solutions to complex problems.
• Motivated – eager to dive in, analyze, and collaborate to implement recommendations.
• Proactive – generate ideas and lead projects to enhance operations.
• Efficient – skilled at planning and executing changes for better outcomes.
• Curious – keen to investigate issues, ask insightful questions, and provide actionable recommendations.
• Collaborative – a leader who fosters teamwork, and enthusiasm, and builds strong relationships.
• Achiever – driven by results, with a track record of success.
• Accomplished – proven professional achievements in operational excellence.