Electronic Arts

About the team

 Electronic Arts Information Technology (EA IT) keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities.

 About the role

 A full-time, site-specific position focused on IT client-based solutions enabling the development of games. Primary focus is to provide Employee Technology & Solutions support to all EA Vancouver staff to maximise their uptime and productivity. You will be responsible for close interactions with desktop level 1 and Level 2 personnel to fully understand and align with studio pipelines, processes, and bottlenecks. You will apply yout Infrastructure/Network SME experience in day-to-day activities. Role will require proactive collaboration with Software Engineers, Technical Directors, and senior IT staff to solve title-specific client issues affecting development. Positioned to participate in IT communities focused on knowledge sharing.

 On-call after-hours support for local studio desktop support organisation is a requirement. Due to the nature of the support role, the work is 100% on-site.

 This is a 12 months contract role. 

 Location - Onsite (Burnaby)

 Reporting To - IT Support Manager

 Responsibilities -

 * Deploy, configure, and troubleshoot desktop hardware, software, network connectivity, and AV equipment, including imaging devices and performing meeting room checks.

 * Manage inventory and coordinate equipment logistics, including retrieval, deployment, and collection for onboarding and offboarding.

 * Provide excellent customer support to internal users, addressing ServiceNow tickets, assisting with software installations/upgrades, and documenting processes.

 * Collaborate with IT teams, participate in projects/meetings, and ensure compliance with company security procedures.

 * Be a subject matter expert (SME) in specialised IT areas, and support user training on IT procedures and best practices.

 Qualification

 * You bring 6-8+ years of IT support experience and a Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

 * You have a clear understanding of current Desktop (and technology) hardware standards and future hardware releases.

 * You have knowledge of enterprise desktop and user administrative tools, including Apple/Mac/Jamf, Active Directory, MEM (formerly SCCM), and Endpoint Security Clients.

 * You bring expertise in software installations, upgrades and licence management

* Experience in documentation and process improvement