Electronic Arts

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment.

The Launch and Lifecyle Manager is part of EA’s Fan Care organization that strives to make EA known for taking care of players. You are a fan-centric business driver that leads the care strategy from launch through lifecycle and sunset. You coordinate across Fan Care to lead game pods and proactively manage studio relationships with stakeholder mapping and engagement plans. Your primary responsibility is delivering a great fan experience with Fan Care by ensuring readiness through fan journey assessments, deriving actionable insights, BRDs, operational planning and retrospectives. You will work closely with a franchise across console, PC and mobile games and their live services. 

Responsibilities

• Lead game pods: coordinate across Fan Care, CX Services, Integrations, Experience Design & Live Service.

• Deeply understand both Fan Care and studio strategies and work to connect them to drive quantifiable, meaningful impacts. 

• Proactively manage working-level studio relationships with stakeholder mapping and engagement plans.

• Ensure launch and live service readiness through strategic project management, implementing care strategy, connecting strategies between studio and Fan Care, identifying opportunities and leading retrospectives. 

• Point of Contact for escalations: triage, resolve, and run retros.

• Support service delivery strategy with holistic game lifecycle and launch reporting, ORES tracking, and action planning.

Qualifications

• Service-oriented 

• Analytical, quantitative data-driven, problem solver 

• Able to drive multiple projects and streams of work concurrently while meeting deadlines and maintaining proper documentation and reporting.

• Passionate about games and fan experience

• Ultra-collaborative relationship builder 

• Strong oral and written communicator 

• Change driver