Electronic Arts

EA's Information Technology (EAIT) team connects the company's global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, you'll play a pivotal role in empowering EA's employees and ensuring the smooth operation of a global digital entertainment leader.

You'll report into the IT Manager and working with the Kirkland Site IT team to understand and align with AAA studio pipelines, processes, and bottlenecks, and engaging with the larger IT community to share and exchange technical knowledge.

You will be focused on client-based support solutions promoting the development of games. This is an onsite role based in our Kirkland EA office.

Responsibilities

• You will provide effective technical support to end users, ensuring proactive communication and resolution of issues by IT ticketing system, calls, email, internal messaging or in-person interactions.

• You will collaborate with the Desktop support team that is responsible for: Imaging and new machine setups for both PC and Mac, refreshes, hardware replacements and upgrades, software licensing, and onsite support for studio staff with walk-up help requests.

• You will develop relationships with the business and other departments at all levels to have a greater understanding of individual and team needs, as well as development pipelines and important milestone dates.

• Apply deep knowledge of audio-visual systems to ensure reliable meeting room operations.

• Deliver prompt, steady support in fast-paced or urgent situations.

• Collaborate with global IT peers and management to ensure consistent support is provided across regions and sites.

• Ensuring the fleet of hardware at your site follows hardware asset management best practices, and equipment is evergreened on appropriate timelines to reduce business downtime and empower staff productivity.

• You deliver reliable support for executives and on-site events.

Required Qualifications

• Bachelor's degree and minimum 3 years experience in either a Desktop Support or IT Specialist role.

• Working knowledge of studio development and productivity applications including Perforce, Visual Studio, Adobe Creative Cloud, Maya, Parsec, Slack, Teams and Zoom video conferencing.

• Working knowledge of IT ticketing systems such as ServiceNow.

• Support experience with G-suite, Microsoft Office, DNS, DHCP, Active Directory, SCCM/MEM, JAMF, file and printing services, and shared drives

• Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, and working knowledge and familiarity of network hardware connectivity.

• Familiarity with video game consoles, peripherals and other audio-visual hardware.