Electronic Arts

About the Team

GameKit Operations powers EA's game creation ecosystem through reliable services, clear operational visibility, and automation-first thinking. As pipelines and automation mature, actionable insights and operational intelligence have become essential.

Role Overview

The Senior Analyst, Operations Intelligence is a senior individual contributor responsible for converting operational data into decisions, clarity, and alignment. You will partner with Product, Engineering, SRE, and Operations to not only define metrics but actively drive impact by uncovering the highest-value opportunities for stability, efficiency, and developer productivity, ensuring improvements are prioritized and executed across GameKit. This is a role for someone who can navigate quickly and operate with a product-minded approach rather than a traditional analyst. You will be reporting to the Senior Manager, Gamekit Operations Solutions.

Responsibilities

You will own and evolve the operational metrics that measure maturity, stability, efficiency, and risk across GameKit platforms.

You will drive monthly and quarterly reporting, create dashboards that reveal root causes, and build analytical models that guide prioritization and investment.

You will analyze performance of AI-assisted tooling, measuring accuracy, automation ROI, and data quality. You will identify friction patterns across teams and recommend process, tooling, or workflow improvements. The role involves short-term rotations into priority areas to solve an analytical challenge and hand off a sustainable model.

You will mentor and guide junior data analysts and help in creating an Operations Insights Paradigm.

Qualifications

8+ years in operations analytics, data analysis, platform insights, or technical program analysis

Analytical modeling and data storytelling skills

Experience building dashboards and working with BI tools and SQL

Familiarity with AI/ML evaluation metrics or analytics for AI-assisted workflows

Experience partnering with SRE, product, or engineering teams

Experience translating complex operational findings into clear recommendations for technical and non-technical stakeholders

What Success Looks Like

Stronger roadmap alignment, clearer operational visibility, reliable reporting, proactive insight generation, and metrics that drive both strategy and execution across GameKit.