Digital Business Operations Associate Manager II - 208744 - Electronic Arts

General Information

Locations: Hyderabad, Telangana, India

Role ID

208744

Worker Type

Regular Employee

Studio/Department

Commercial

Flexible Work Arrangement

On Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are seeking a highly organized and detail-oriented Digital Business Operations Associate Manager II responsible for managing digital code operations, digital reseller settlements, and providing support for digital retail operations. This role requires excellent communication skills, a strong understanding of digital code management, and the ability to work collaboratively with multiple teams.

Key Responsibilities:

Code Management:

- Purchase codes with external partners

- Upload codes to Keymaster and set up offers in internal systems such as Keymaster and the Digital Codes Tool

- Manage the help Slack channel, monitor email traffic, and answer questions related to code operations

- Maintain an Airtable workspace with details of what needs to be ordered and when

- Collaborate with our submissions teams to ensure setups with 1P are complete

- Troubleshoot reported issues

- Assist with the development and enhancement of the Digital Codes Tool.

Digital Reseller Settlement:

- Manage settlement reports sent by digital resellers

- Process settlement reports internally, ensuring accuracy in partnership with the Commercial team

- Send processed reports to Finance for invoicing

- Maintain the Airtable space that tracks the settlement process status

- Onboard new digital resellers and ensure they are integrated into the settlement process.

Digital at Retail Operations Support:

- Support code requirements and setups for Code on Demand

- Collaborate with internal teams to ensure seamless operations for digital codes at retail

- Cash Card Operational Support.

Qualifications:

- Proven experience in digital code management and operations

- Strong proficiency in using Airtable, Keymaster, and other digital code management tools

- Excellent communication and interpersonal skills

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

- Detail-oriented with strong organizational skills

- Experience working with finance and commercial teams is a plus.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.