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General Information

Locations: Vancouver, British Columbia, Canada 
Role ID
212677
Worker Type
Regular Employee
Studio/Department
CT - IT
Work Model
Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

 

As part of the Game Developer Experience (GDX) organization, you will work directly with product and engineering teams to ensure services are ready before they go live. This includes identifying operational gaps, aligning on what “ready” looks like, and helping teams address those gaps prior to launch.

 

In this role, you will partner with Engineering, Product Management, and Service Operation leaders to ensure products are prepared to operate in production from day one. You will help teams define and meet clear expectations for observability, automation, documentation, and support readiness.

 

This is a hybrid role (3 days per week in the office) reporting to the Director of Service Operations.

 

Responsibilities

  • Work with product and engineering teams to ensure services are operationally ready before go-live, identifying gaps and helping drive them to resolution prior to launch
  • Lead and support launch readiness reviews, ensuring services meet expectations before production and that risks are clearly understood
  • Ensure teams have the necessary operational foundations in place before launch, including runbooks, monitoring and alerting, on-call readiness, and clear incident response paths
  • Identify operational risks early, work with teams on mitigation plans, and support decisions when risks remain at launch
  • Partner across Engineering, Product, SRE, Customer Support, and Operations to align on readiness expectations and ensure accountability for closing gaps
  • Enable a digital-first, automation-forward support approach by ensuring products are designed with operational readiness from Day 1
  • Integrate standards for observability, automation, and operational workflows into how products are built and launched

 

Qualifications

  • 8+ years of experience in Operations, Technical Program Management, Platform Operations, or similar roles working closely with product and engineering teams
  • Experience preparing services or products for launch, including defining readiness expectations and working through operational gaps prior to go-live
  • Strong understanding of operational practices such as monitoring, alerting, incident response, runbooks, and on-call readiness
  • Experience working across multiple teams to align on priorities, address risks, and drive outcomes
  • Ability to identify operational risks, communicate tradeoffs, and support decision-making in complex environments 

 


Pay Transparency - North America

COMPENSATION AND BENEFITS 

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). 

PAY RANGES
* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$130,800 - $183,000 CAD

Pay is just one part of the overall compensation at EA.
For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.


About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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