Electronic Arts

The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

As part of the Game Developer Experience (GDX) organization, you will work directly with product and engineering teams to ensure services are ready before they go live. This includes identifying operational gaps, aligning on what “ready” looks like, and helping teams address those gaps prior to launch.

In this role, you will partner with Engineering, Product Management, and Service Operation leaders to ensure products are prepared to operate in production from day one. You will help teams define and meet clear expectations for observability, automation, documentation, and support readiness.

This is a hybrid role (3 days per week in the office) reporting to the Director of Service Operations.

Responsibilities

• Work with product and engineering teams to ensure services are operationally ready before go-live, identifying gaps and helping drive them to resolution prior to launch
• Lead and support launch readiness reviews, ensuring services meet expectations before production and that risks are clearly understood
• Ensure teams have the necessary operational foundations in place before launch, including runbooks, monitoring and alerting, on-call readiness, and clear incident response paths
• Identify operational risks early, work with teams on mitigation plans, and support decisions when risks remain at launch
• Partner across Engineering, Product, SRE, Customer Support, and Operations to align on readiness expectations and ensure accountability for closing gaps
• Enable a digital-first, automation-forward support approach by ensuring products are designed with operational readiness from Day 1
• Integrate standards for observability, automation, and operational workflows into how products are built and launched

Qualifications