Electronic Arts

You will work onsite from Bogotá, Colombia.

We're hiring a User Acceptance Testing (UAT) Manager for FanCare; here's what being part of the team involves!

You will lead the UAT group in collaboration with Programs, IT, Customer Experience partners, and external partners to help EA deliver, streamlined support experiences for game teams, our teams, and players. The manager will build end-to-end validation across FanCare processes, Salesforce, and related web applications. This validation will also cover internal and external tooling, third-party integrations, data workflows, and production launches. The goal is to ensure systems function as expected from both operational and fan-experience perspectives. We are looking for a leader who can advocate for the end-user. You will translate business and technical requirements into UAT strategy. You will also guide leads and testers, support case management and executive response needs where applicable. Furthermore, you will communicate with partners inside and outside EA. You will report to the Director, Central Technology & Integrations.

Responsibilities:

• Manage the FanCare UAT team, consisting of testing leads and testers, with a focus on end-to-end-user experience validation rather than isolated functional checks.

• Advocate for players, agents, and internal end-users throughout project definition, testing, release, and post-launch validation phases.

• Be a primary face of UAT to teams, IT, game teams, customer service teams, external partners, and other partner groups.

• Develop detailed UAT strategies and plans for Salesforce, web applications, internal tooling, external tooling, third-party integrations, data validation workflows, and FanCare operational processes.

• Coordinate and validate project launches and deployments in production environments, confirming that systems, workflows, escalations, and fan-facing outcomes perform as expected.

• Partner with leadership to define strategies that align UAT with release management, support operations, and other testing groups within EA.

• Monitor UAT activities, progress, blockers, risks, and priorities across multiple workstreams, including validation of integrations, user journeys, reporting, and operational readiness.

• Work with leadership to establish policies, procedures, documentation standards, long-term team goals, and measures of UAT success.

• Establish and maintain clear escalation paths for issues, fan-affecting defects, operational risks, and launch-readiness concerns.

• Create agreement on communication strategies, including project updates, defect narratives, case management context, and executive response support where applicable.

• Identify obstacles that impact UAT, FanCare operations, partner readiness, or the player experience, and partner with teams to determine options and solutions.

• Collaborate with leadership and partners to develop reporting that tracks release readiness, system behavior, data accuracy, and user experience outcomes from the UAT perspective.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience.

• 4+ years of experience working with or as a partner for user acceptance testing of web applications, enterprise tooling such as Salesforce, system integrations, and data validation workflows.

• Experience developing UAT strategies, test plans, release validation approaches, and testing performance reports for operational and fan-facing tools.

• We prefer hands-on knowledge of Salesforce, internal and external web applications, third-party integrations, case management workflows, and customer service tooling.

• Translate business, IT, operational, and fan experience requirements into end-to-end UAT scope, scenarios, success criteria, and release-readiness recommendations.

• Experience working directly with clients, customer service teams, game teams, external partners, or other partner groups to align expectations, communicate risks, and validate outcomes.

• Summarize findings, support escalations, and contribute to executive response or high-visibility case communication where applicable.

• Experience with bug, test case, and project tracking tools such as JIRA, TestRail, Zephyr, Confluence, ProjectPlace, or equivalent.

• Manage time, prioritize competing workstreams, resolve conflicts, facilitate decisions

• High degree of initiative and autonomy, building a team while remaining an contributor and collaborative partner.

• Experience with automated testing tools, automated test data creation, data validation, or reporting workflows.

• Fluent in English, both verbal and written.