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通用信息

地点：Redwood City, California, United States of America 
角色 ID
214064
工作人员类型
Regular Employee
工作室/部门
People Experience & Workplaces
弹性工作安排
Hybrid

Description & Requirements

Electronic Arts 打造更高层次的娱乐体验，激励世界各地的玩家和粉丝。在这里，每个人都是故事的主角。活跃社群，畅联全球。这里充满创造力，鼓励新观点，注重好创意。这是一支人人都能让游戏成为现实的团队。

Global Security Operations Center Program Manager

Redwood City

Scope of the role:

EA's Global Physical Security and Resilience team helps protect our people, workplaces, operations, and business continuity across EA's global footprint. We are looking for a GSOC Program Manager to support the strategy, governance, and performance of EA's Global Security Operations Center program.

You will report to the Director, Global Security Operations and work with regional security teams, Workplace Experience, IT, HR, Finance, Legal, vendors, and other internal partners.

What You Will Do

  • You will manage GSOC programs, workflows, and service standards across multiple global locations.
  • You will develop GSOC governance, compliance procedures, performance metrics processes.
  • You will support staffing models, service coverage, vendor performance, and escalation processes to meet site specific and global operational needs.
  • You will use case management, access control, CCTV, mass notification, travel risk, and analytics tools to improve GSOC operations.
  • You will lead business case analysis, budget tracking, project planning, process improvement, and status reporting for assigned GSOC projects.
  • You will translate operational needs into clear requirements, workflows, and measurable goals.
  • You will build partnerships with our teams and external vendors to support,, and scalable GSOC services.

What We Are Looking For

  • Lead teams and performance management in a global environment across varied cultures
  • Security operations center management
  • Industry best practices and metrics defining operational performance
  • Strategic planning and program management in the global security domain
  • Knowledge of cost estimating and fiscal management
  • Solid decision-making and judgment
  • Knowledge of 24/7 security monitoring processes, and applications to include Access Control and CCTV systems administration, use, and deployment
  • AI data and analytics software experience
  • Global travel risk and mass notifications systems
  • Electronic Case Management applications
  • Knowledge of current security technology and latest trends.

Experience

  • 3-5 years in a similar role leading a Security Operations Center within a multinational corporate security or general operations team
  • Experience with program management, planning, project execution, and partner coordination.
  • Knowledge of 24 hour security monitoring operations, access control, CCTV, incident escalation, case management, mass notification, travel risk, and security technology platforms.
  • Experience working across global teams, vendors, and partners.
  • Budget tracking, cost estimating, metrics and analytics experience.

Education

  • Bachelor's degree or equivalent combination of education and experience.
  • Corporate security, public safety, military, law enforcement, intelligence, or risk management experience.
  • ASIS affiliation or relevant security certification.
  • Experience with AI enabled analytics, automation, or data-driven security operations.


Electronic Arts
我们拥有全面的游戏组合和丰富的体验，在世界各地设有分支机构，而且在整个 EA 提供大量机会。我们非常重视适应能力、韧性、创造力和好奇心。我们提供领导岗位让您发挥潜力，为学习和尝试提供空间，赋能您出色地完成工作并寻求成长的机会。

我们对福利计划采用整体方法，强调身体、情感、财务、职业和社区健康，以支持平衡的生活。我们的套餐专为满足当地需求而量身定做，可能包括医疗保险、心理健康支持、退休储蓄、带薪休假、家事休假、免费游戏等。我们营造和谐的环境，让各个团队始终都能尽展所能。

Electronic Arts 是一个注重机会平等的雇主。在聘用员工时不会考虑其种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性取向、年龄、遗传信息、宗教、身心障碍、医疗状况、怀孕状况、婚姻状况、家庭状况或兵役状况，或任何受法律保护的其他特征。我们也会遵守相关法律，考虑招聘有过犯罪记录的合格应聘者。EA 还会根据适用法律的要求，为合资格的残障人士提供工作场所的便利。