Electronic Arts

You are a System Owner.

You are part of the Fan Care organization making EA renowned for taking care of players. You will join a team of System Owners, each dedicated to a portfolio of Fan Care systems and services. You will define roadmaps, manage lifecycles, deliver enhancements, progress through backlogs, and more. You will work with IT groups responsible for engineering and development and partner with teams across Fan Care and EA to provide streamlined, end-to-end support solutions. We are looking for a passionate, experienced systems and services owner to join us in Platform & Services reporting to our Senior Manager, System Owners.

How you will create renowned experiences as a System Owner:

• Become a system and services Subject Matter Expert (SME)

  • Operate as business representative and SME for your systems and services portfolio

  • Transfer knowledge and empower the User Acceptance Team (UAT) early in the requirements process to ensure their input is incorporated

  • Explore data and share insights during sprint development planning, execution, and validation

• Relationship management

  • Collaborate with partners ensuring their familiarity with systems and services roadmaps

  • Working and communicating with all partners ensuring their needs and concerns are considered and addressed

• Program management

  • Prepare business case documents promoting scope through comprehensive requirements and use cases

  • Deliver initiatives in an environment of shifting partner needs and timelines

  • Represent the business when working with IT during development

  • Track and prioritize defects and enhancement requests

  • Befriend EA testing teams ensuring creation and maintenance of comprehensive test cases

• Build operational product knowledge

  • Engage product users to understand how they use our tools and systems

  • Identify and address product risks in the production environment

  • Define measurable success criteria and metrics we can use to track progress

• Process and documentation

  • Create accurate product documentation and keep updated to ensure relevancy

  • Avoid silos ensuring product knowledge is shared with relevant partners and teams 

Interested? We’re looking for these skills and experiences:

• Work experience in Computer Science, Information Systems, Business, or a related discipline.

• 4+ years of experience working with Customer Service tools (CRMs, Admin tools) in Technical or Program Management roles with 2+ years of experience using JIRA

• Technical awareness and people-focused – accomplished listening and communicating with all kinds of teams and product users on business and technical needs

• You are curious and like working, and winning, with a broad team passionate about customer experiences!