Electronic Arts

Join the team that powers play. We're looking for a Lead Desktop Support Engineer to anchor IT operations at our EA Bogotá studio. You’ll be our go-to technical expert, leading local IT projects, solving tough issues, and mentoring desktop support team members across all levels.

Reporting to the Bogota IT Manager, you’ll be part of a growing, global IT community that supports the creative minds behind the world’s biggest games.

This is a temporary 12-month assignment role. You will work onsite from Bogotá, Colombia (Salitre area).

Responsibilities

• Lead desktop/Laptop and endpoint support for Windows, macOS, and gaming console hardware.

• Troubleshoot Tier 2/3 issues across software, hardware, and network.

• Mentor L1 and L2 techs while encouraging a strong support culture.

• Oversee IT onboarding/offboarding, asset tracking, and lifecycle management.

• Guide local IT projects like hardware refreshes, image updates, and automation.

• Partner with Orlando and global IT teams to roll out hardware and improve support.

• Manage VIP support escalations and serve as primary lead for after-hours operations.

• Use tools like Asset Panda and ServiceNow to manage assets and tickets.

Qualifications

• 6+ years in IT support with 2+ years in a senior/lead role.

• Hands-on experience with Windows 10/11, macOS, and console hardware.

• Experience with imaging, patching, and deployment tools (MDT, JAMF, SCCM).

• Familiar with asset tracking, inventory workflows, and procurement basics.

• Proficient in Active Directory, Office 365, and remote troubleshooting platforms.

• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

• Fluent in Spanish and proficient in English.

EA Bogota Benefits