Electronic Arts

Live Operations Producer - EA SPORTS™ FC

EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.

Building on an incredible 30-year foundation, we’re redefining football with EA SPORTS FC - a genre-leading ecosystem of interactive experiences, bringing a global community of football fans closer to The World's Game. Together, we’re taking the largest football club in the world to new heights – and this is just the beginning!

With more opportunity than ever to innovate and create new, authentic experiences that bring joy, inclusivity, and immersion to fans everywhere, we invite you to join us as we pioneer the future of football with EA SPORTS FC, and welcome everyone to the club!

As a Live Operations Producer on FC, you will use your understanding of games, live services, and football/soccer to help maintain the best possible experience for our players while always thinking Player First. You will report to the Lead Producer within the FC Live Operations team.

Responsibilities:

• You will Identify opportunities to grow our live operations capabilities and tools and collaborate with multiple partner groups to take action on those opportunities.
• You will help build processes that use data and feedback to identify and solve problems for our players and our teams.
• You will build awareness within the development teams of what is happening in the game, and how our players are experiencing it.
• You will help define the long-term strategy for live operations in FC.
• You will be able to execute against day-to-day priorities as needed, such as:
  • Working with our player community to identify problems and partner with our development teams on implementing solutions. 
  • Creating and releasing communications to our players to keep them informed about changes to the game, maintenance, and how the game works. 

Qualifications:

• Technical skills

  • 10+  years of expertise in the games industry that includes multiple product cycles and strong knowledge of Live Service game best practices.
    5+ years of experience as a Producer working within the video game industry.

  • 5+ years of influencing and driving collaboration with cross-functional teams.

• Soft skills

  • You are influence-oriented, and excel at collaborating with others and guiding the collective group to the best action, decision, or result.

  • You have empathy for our players and a desire to deliver them the best experience possible.

  • You are a systems and ‘wide view’ thinker who can propose thoughtful solutions to complex problems.

  • You are comfortable working in an environment with frequent context switching in the day-to-day, while still developing and delivering a long term plan.

• Other qualifications

  • Support on-call work outside of standard working hours.